· Facilitating the smooth flow of APLL’s operations and data as the key contact by maintaining communication across teams.· Communicating gaps in performance or capabilities between customer requirements and APLL’s data output.· Maintaining, establishing and implementing new procedures.· Providing problem resolution, and customer satisfaction by identifying potential business opportunities.· Communicating and educating dedicated customer support reps on specific customer requirements, preferences and initiatives.· Evaluating origin’s work scope and activities to assure maximum value and resource efficiency for customers.· Creating weekly presentations to customers reporting service integrity of operations performance using KPIs.

· Learned Nike's supply chain and APL Logistic’s role in their supply chain operations.· Quickly adapted to APLL's software tools such as Smartsheet, LSS+, and ACSR.· Created a dashboard to detect, interpret, and share potential opportunities or concerns by identifying carriers’ performance in fulfilling obligations and spotting opportunities.· Presented to Nike North America team and made adjustments based on their feedback.· Presented final product to Nike Global Team and APLL’s executive team on my final carrier performance dashboard view that feeds off a Smartsheet for customer to use carrier non compliance insight and anticipate space shortfalls or leverage information to negotiate contracts.

· Learned Decision-Critical products, business models, and sales cycles.· Conducted benchmarking research and identified prospects in key US geographic regions.· Entered client/prospect's information, schedules, and sales meeting record in customer relationship management (CRM) system used by Decision Critical.· Assisted with event planning for Decision Critical US Roadshow.· Presented a what-if analysis presentation to increase customer interest as a final project.

· Managed and optimized daily operations on Shopify and Gorgias.· Tracked and reported key performance indicators.· Created and implemented social media brand strategies.· Worked with drop shipments, supply chain management.· Designed 38 new innovating ideas for the following year.

· Contributed at the 40+ year-old JAG affiliate serving youth across Arizona acquiring personal, vocational, and leadership skills.· Designing and facilitating the LOVE project promoting inclusion and diversity to 25 JAG classrooms.

· Coordinated activities for interstate competitive tournaments.· Oversaw currency and credit transactions and management of attendees.

· Participated as a key team member in a nationwide, collaborative, community-based research study delving into how the perception of some immigration laws affect the health and well-being of Latinos. · Engaged in the creation and implementation of a survey and the translation process.· Conducted critical focus groups and created a network of respected Latino professionals to promote the study.