Founding our company, my business partner and I offer project and process management services on an independent basis.

Conception and implementation of quality measures to increase passenger satisfaction during a major construction site lasting several weeks.Responsibilities - Project management (agile: Scrum) - Requirements management (agile) - Stakeholder management - Supplier management - Crisis management - ReportingToolsNetigate, Nettro IGP, Adonis-GPM, SharePoint, MS 365

Execution of a proof of concept for the smooth transition to Hubspot as a new CRM solution.Responsibilities - Project management (agile) - Requirements management (agile) - Process management - Lead management - Campaign management (winback, up- & cross-sell) - ReportingToolsWinLocal CRM, Hubspot, WinLocal online control center, Google Analytics, Google Ads, Google Suite, MS 365

Control of projects for planning and coordinating passenger information for planned and unplanned measures. As part of the continuous improvement process, management of projects to continuously improve the quality of passenger information and integrate new trends (“Design of future stops”, digitalization, on-demand transport).Responsibilities - Project management (classic, agile: Scrum) - Requirements management (classic & agile) - Backlog management - Stakeholder management (City FFM, building authority, contracting authorities) - Supplier management - Project-related team management (11 employees) - Quality management (PDCA cycle) - Process managementToolsNettro IGP, Netigate, Adonis-GPM, SharePoint, Miro, Mural, MS 365, ITCS (Intermodal Transport Control System), Citrix

Consulting on and sales of shore excursions and onboard activities in the role of host. Quality control of services purchased from third parties.Responsibilities - Disposition - Quality management - Complaint management - ReportingToolsAIDA booking software, MS 365

Management of pilot projects to develop new market segments and expand the product portfolio. Taking on the role of product owner when introducing new CRM software including prior business analysis.Responsibilities - Project management (classic, agile: Scrum) - Requirements management (agile) - Backlog management - Stakeholder management (Germany, UK, USA) - Supplier management (Germany, USA) - Project-related team management (9 employees)ToolsWinLocal CRM, Hubspot, Salesforce, CAS genesisWorld, WinLocal online control center, Google Analytics, Google Ads, Google Suite, MS 365, PhonerLite

Analysis of CRM departments and customer structure. Conception and development of the new farming area to optimize the entire customer relationship management. Subsequent assumption of technical responsibility for this area and the role as product owner for the further development of the WinLocal-own CRM software.Responsibilities - Project management (classic, agile: Scrum) - Requirements management (agile) - Backlog management - Stakeholder management (Germany, UK, USA) - Supplier management (Germany, USA) - Project-related team management (5 employees) - Technical team leader (3 MA) - ReportingToolsWinLocal CRM, Hubspot, Salesforce, CAS genesisWorld, WinLocal online control center, Google Analytics, Google Ads, Google Suite, MS 365, PhonerLite

Taking over disciplinary management of customer service. Development of a concept for quality control of subcontractors. Project management for the introduction of the new sales channel agency sales (ticket sales through travel agency chains). - Responsibilities - Project management (agile: Kanban) - Requirements management (agile) - Stakeholder management (Germany, Austria) - Supplier management (Germany, Czech Republic, Holland) - Process management (KAIZEN, PDCA cycle) - Project-related team management - Disciplinary team management (4 MA) - Complaint management - Training internally & externallyToolsMagento, Trello, MS 365, Placetel, Google Suite

Conception and development of the customer service in the norming phase of the start-up and subsequent assumption of technical responsibility for the day-to-day business and processes of the area.Responsibilities - Project management (agile: Kanban) - Requirements management (agile) - Stakeholder management (Germany, Austria) - Supplier management (Germany, Czech Republic, Holland) - Technical team leader (2 MA) - Complaint management - Training internally & externallyToolsMagento, Trello, MS 365, Placetel, Google Suite