I’m most energized when working at the intersection of strategy and execution – holding a vision, crafting a strategy, and figuring out the best way to get everyone there.As an experienced and versatile creative operations lead, my career contributions span process efficiency, customer experience, creative development, digital product implementation, and large-scale integrated marketing campaigns within established and startup environments. I’ve created scalable operational frameworks for nascent organizations such as First Republic Bank’s Digital Channels group, stabilized operations for Mission Lane as a spin off business, contributed to large-scale global marketing campaigns at Apple, and served as a fractional head of operations for several businesses.I’m a great listener who loves working with people- and customer-centric organizations where I can drive cross-functional efforts, align constituents, advise stakeholders, and effectively lead people through change. Executive leaders appreciate my drive, commitment, transparency, and passion for customer and employee experience. I’m energized when coaching and developing teams to do their best work and I strive to create environments that are inclusive, supportive, and encourage collaboration.Most recently, I’ve been consulting with a variety of businesses on creative operations engagements while considering operations management and chief of staff positions. I’m always open to hearing about these types of opportunities. In my wheelhouse:• Strategic planning• Team leadership & development• Culture building & DEI leadership• Business transformation & integration• Operations management• Program management• CX & customer journey mapping• Vendor management• Communications & marketing campaigns• Agile/Lean/quality methodologies• Communications & brand enhancement• Instructional design & training