Director Of Operations & Business Development
Miami, Florida, United States
Provided cross-functional leadership to team of 18—ensuring cohesive collaboration among departments to reach company goals. Coordinated shipments to 25 countries across the Caribbean, South America, and Pacific Islands. Analyzed market prices and negotiated carrier contracts. Provided exceptional customer service and implemented sales and marketing initiatives. Nurtured close relationships with customers, agents, and competitors. Liaised among agents worldwide. Trained new hires.Key Impacts• Eliminated billing errors and saved time by automating billing rates.• Developed cross-training program for all operations employees.• Saved costs by re-negotiating contract with biggest carrier each month.• Automated documents, reports, and templates which increased efficiency.• Identified new routings and provided 24/7 support for clients during pandemic.• Empowered staff to take ownership of their work to reach professional goals.• Implemented creative strategies to avoid downsizing during pandemic.• Created Standard Operating Procedure for all new accounts.