Customer Resolution: Effectively resolve escalated customer concerns and complaints by creating positive experiences through Trust Pilot and local social media channels, enhancing customer satisfaction and loyalty.Communication & Negotiation: Utilize exceptional communication skills to engage with customers, organizations, and authorities, negotiating solutions to complex issues as necessary.Proactive Follow-Up: Maintain consistent follow-up with customers until their concerns are fully resolved, demonstrating commitment to customer service excellence.Case Analysis: Conduct deep dives into cases involving product or service defects, identifying potential brand risks and providing actionable insights to mitigate issues.Stakeholder Collaboration: Work collaboratively with a diverse group of internal stakeholders globally to enhance Trip.com’s products and services, ensuring alignment with customer needs and expectations.Project Support: Assist with various ad hoc projects, contributing to the continuous improvement of processes and customer service initiatives.

Manage a team of 25 content moderators across three languages, moderators under my bucket had beenconsistently hitting Rating 5 KPI on a monthly basis. 🚀 Dynamic Interim Operations Manager: Bridging Gaps, Driving Success 🚀🔹 Stepped into the role of Interim Operations Manager during the absence of one , ensuring seamless continuity of operations and client satisfaction.🔹 Acted as the primary point of contact for clients, providing exceptional service and resolving issues promptly to maintain strong client relationships.🔹 Led cross-functional teams with clarity and purpose, ensuring alignment with strategic objectives and delivering results even in challenging circumstances.🔹 Implemented efficiency-driven processes and streamlined workflows to optimize operations and enhance productivity during the transition period.🔹 Collaborated closely with internal stakeholders to address operational challenges and drive continuous improvement initiatives.🔹 Demonstrated adaptability, resilience, and strong decision-making skills in navigating complex situations and maintaining business continuity.Thriving on challenges and driven by a commitment to excellence, I excel in delivering value and driving success in client-facing interim leadership roles.

Being awarded as Best Employee for Auction Ads for year 2021 Evaluate and gate-keep online social media and advertising content in conjunction with policy