Celine P. Email & Phone Number

Wellington, Wellington Region, New Zealand

• Assisting with the service development, change, and support for the digital services which support Court and Tribunals
• Review project plans regularly to ensure tasks and milestones are being achieved in a timely manner.
• Assisting in the preparation of governance reports, project status reports, presentations, agendas, and similar documents to support the project.
• Taking part in the project issue/risk management process, by contributing to the identification and prioritization of existing and potential issues and risks, and helping to develop strategies and controls to mitigate.
• Checking project compliance with Justice methodology highlighting any issues to the Project Manager.
• Providing a skilled facilitation service to support the project teams in achieving project outcomes.

Wellington, Wellington Region, New Zealand

• Working closely with other administrators to provide general administrative assistance to facilitate efficient and effective workflow management
• Utilising a new licensing and CRM system (Microsoft Dynamics) to provide data entry support, financial administration, invoicing, purchase orders, payments, and annual reporting obligations
• Providing quality control of application documentation including liaison with societies
• Organising weekly team meetings, assembling agendas, compiling meeting materials in the pre-meeting phase, and distributing the meeting minutes post-meeting
• Preparing proposal paperwork, purchase orders, and invoices for approval by the Operations Manager
• Collaborating with team administrators to decrease backlog by 60% through diligent inspection and retraining

Wellington Region, New Zealand

• Ensured that students were well-informed through my contribution to club activities
• Ensured that students’ voices were heard and that any concerns were brought to the attention of the university
• Provided assistance with visa related documents, financial requirements, and club events
• Designed social media posts for Facebook, Instagram, and LinkedIn to ensure event communication
• Communicated events and relevant issues through the group’s email accounts
• Managed communications and public relations activities for both the Executive team and for the group as a whole

New Zealand

• Greeted and welcomed over 300 guests in person and on the phone; answer and direct inquiries to designated department
• Managing check-in and check-out for customers using Clarity Hospitality Software
• Answered about 100 phones from outside and guesthouse and transferred calls to the appropriate department
• Managed customer complaints and enquiries, providing solutions promptly and effectively
• Generated Invoiced and bill guests for their stay and services used
• Communicated with guests to better understand their individual needs to provide them with the best service possible

New Zealand

• Assisted students and visitors with booking appointments and answered general enquiries via email and in person
• Provided assistance with visa related documents, financial requirements, and general university information
• Prepared meeting agendas and coordinated weekly team meetings
• Conducted student research through information and data gathering and compiled reports
• Led 7 university crew members who supported the office during the Open Day and Orientation Day
• Planned and organised Open Day and International Orientation Day for international students at the university

Wellington, Wellington Region, New Zealand

• Offered each customer top-notch personal service to boost sales and customer satisfaction
• Addressed customer issues immediately to guarantee swift resolution
• Balanced and organized cash register by handling cash, managing EFTPOS, and counting changes
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages

Bachelor Of Commerce - Bcom, International Business And Tourism Management

- Executive member of Vietnamese Students' Association in Wellington 2021 and received a Certificate of Appreciation from Vietnamese.

Bachelor Of Commerce - Bcom, Tourism Management

Tourism Management

Activities and Societies: Received an award as The Most Creative Idea for Takina - Wellington Convention & Exhibition Centre

Education record

Activities and Societies: Global Classroom Leadership Programme- PLCY200: Designing the future of the world: The Sustainable Development.

Certificate Of Completion, Global Youth Summer Program

- Successfully completing The Global Youth Summer Program at Arkansas State University in Leadership