Celine P. Email & Phone Number

Wellington, Wellington Region, New Zealand

• Assisting with the service development, change, and support for the digital services which support Court and Tribunals• Review project plans regularly to ensure tasks and milestones are being achieved in a timely manner.• Assisting in the preparation of governance reports, project status reports, presentations, agendas, and similar documents to support the project.• Taking part in the project issue/risk management process, by contributing to the identification and prioritization of existing and potential issues and risks, and helping to develop strategies and controls to mitigate these.• Checking project compliance with Justice methodology highlighting any issues to the Project Manager.• Providing a skilled facilitation service to support the project teams in achieving project outcomes.

Wellington, Wellington Region, New Zealand

• Working closely with other administrators to provide general administrative assistance to facilitate efficient and effective workflow management• Utilising a new licensing and CRM system (Microsoft Dynamics) to provide data entry support, financial administration, invoicing, purchase orders, payments, and annual reporting obligations• Providing quality control of application documentation including liaison with societies • Organising weekly team meetings, assembling agendas, compiling meeting materials in the pre-meeting phase, and distributing the meeting minutes post-meeting • Preparing proposal paperwork, purchase orders, and invoices for approval by the Operations Manager • Collaborating with team administrators to decrease backlog by 60% through diligent inspection and retraining• Implementing a new training system to achieve significant training time savings • Resolving over 30 customer enquiries per week, communicating with customers via phone and email, and collaborating with team members to identify creative solutions for customers

Wellington Region, New Zealand

• Ensured that students were well-informed through my contribution to club activities • Ensured that students’ voices were heard and that any concerns were brought to the attention of the university• Provided assistance with visa related documents, financial requirements, and club events• Designed social media posts for Facebook, Instagram, and LinkedIn to ensure event communication• Communicated events and relevant issues through the group’s email accounts • Managed communications and public relations activities for both the Executive team and for the group as a whole• Organised production and distribution of promotional material • Liaised with both student and non-student media regarding the group’s activities • Coordinated the ‘Humans of Vic’ project and delegated to other members of the Executive team

New Zealand

• Greeted and welcomed over 300 guests in person and on the phone; answer and direct inquiries to designated department• Managing check-in and check-out for customers using Clarity Hospitality Software• Answered about 100 phones from outside and guesthouse and transferred calls to the appropriate department• Managed customer complaints and enquiries, providing solutions promptly and effectively• Generated Invoiced and bill guests for their stay and services used• Communicated with guests to better understand their individual needs to provide them with the best service possible• Competent user of Microsoft Word, Outlook, Teams and Excel. For Excel I have knowledge of formulas and graphs necessary for my work

New Zealand

• Assisted students and visitors with booking appointments and answered general enquiries via email and in person• Provided assistance with visa related documents, financial requirements, and general university information • Prepared meeting agendas and coordinated weekly team meetings• Conducted student research through information and data gathering and compiled reports• Led 7 university crew members who supported the office during the Open Day and Orientation Day• Planned and organised Open Day and International Orientation Day for international students at the university• Managed clerical documents using Microsoft Office to create, edit, and print correspondence

Wellington, Wellington Region, New Zealand

• Offered each customer top-notch personal service to boost sales and customer satisfaction• Addressed customer issues immediately to guarantee swift resolution• Balanced and organized cash register by handling cash, managing EFTPOS, and counting changes• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages

Bachelor Of Commerce - Bcom, International Business And Tourism Management

- Executive member of Vietnamese Students' Association in Wellington 2021 and received a Certificate of Appreciation from Vietnamese.

Bachelor Of Commerce - Bcom, Tourism Management

Tourism Management

Activities and Societies: Received an award as The Most Creative Idea for Takina - Wellington Convention & Exhibition Centre

Education record

Activities and Societies: Global Classroom Leadership Programme- PLCY200: Designing the future of the world: The Sustainable Development.

Certificate Of Completion, Global Youth Summer Program

- Successfully completing The Global Youth Summer Program at Arkansas State University in Leadership