Celine Tsai Email & Phone Number

•Direct the execution of 4 small to large-scale software development programs with multiple projects, overseeing the entire project lifecycle from initiation to completion, which directly contributed to an enhanced shopping experience for 2M+ new and existing customers on walmart.com and generated $3B+ in GMV• Coordinate across 50+ cross-functional teams, including product, engineering, business, UX design, and data science to drive a 15% increase in project efficiency through the implementation of Agile methodologies• Utilize data and analytics from quarterly dashboards to proactively monitor and communicate to all stakeholders program performance and execute strategic solutions that addressed complex technical and business challenges, leading to reduced project delays by 20% and cost overruns• Develop and define key performance metrics to measure program success, leading to improved visibility and accountability across cross-functional teams•Influenced product strategy by aligning cross-functional teams on priorities and addressing critical operational hurdles•Mentor 5+ colleagues (ie. peers, interns) by offering career advice and support, contributing to their growth and developmentProgram lead for Spanish Customer Experience, Fashion, SEO (Search Engine Optimization), Homepage

•Led cross-functional audits of IT systems for 3 clients, identifying and overcoming operational inefficiencies by recommending solutions that led to a 30% reduction in security incidents•Led the implementation of compliance initiatives, ensuring alignment with industry standards (e.g., COSO principles), which enhanced the company’s operational resilience•Developed and presented audit findings to senior management, providing actionable insights that informed project planning and risk mitigation strategies•Streamlined audit processes using data-driven analysis, resulting in a 25% increase in audit efficiency, aligning with best practices in project and program management

Urbana-Champaign, Illinois Area

• Led the resolution of 5+ client service requests per shift, overseeing technical troubleshooting of hardware and software issues, and ensuring efficient escalation to appropriate resources for advanced problem-solving•Trained and mentored 5+ team members on technical processes, including the use of the Adobe Suite for poster printing, resulting in a 100% improvement in operational efficiency•Coordinated cross-functional team efforts to manage inventory and ensure sufficient resources were available to support smooth day-to-day operations, improving project readiness•Enhanced client satisfaction and retention by implementing organizational improvements in the instructional facility, contributing to a more efficient and client-friendly environment

Master Of Science - Ms, Information Systems

Courses: Object-Oriented Programming & Analysis in Java, Database Management, Database Analysis & Design, Information Systems Analysis &.

Bachelor Of Science - Bs, Information Systems And Management, Minor In Informatics

Activities and Societies: University of Illinois Technology Services - Site Consultant, Association for Information Systems, Alpha Phi.

Education record

Activities and Societies: Japanese Club (President), Japanese National Honor Society, Conservation Action Association, Red Cross, Key.