Celine Tsai Email & Phone Number

• Direct the execution of 4 small to large-scale software development programs with multiple projects, overseeing the entire project lifecycle from initiation to completion, which directly contributed to an enhanced.
• Coordinate across 50+ cross-functional teams, including product, engineering, business, UX design, and data science to drive a 15% increase in project efficiency through the implementation of Agile methodologies
• Utilize data and analytics from quarterly dashboards to proactively monitor and communicate to all stakeholders program performance and execute strategic solutions that addressed complex technical and business.
• Develop and define key performance metrics to measure program success, leading to improved visibility and accountability across cross-functional teams
• Influenced product strategy by aligning cross-functional teams on priorities and addressing critical operational hurdles
• Mentor 5+ colleagues (ie. peers, interns) by offering career advice and support, contributing to their growth and developmentProgram lead for Spanish Customer Experience, Fashion, SEO (Search Engine Optimization).

• Led cross-functional audits of IT systems for 3 clients, identifying and overcoming operational inefficiencies by recommending solutions that led to a 30% reduction in security incidents
• Led the implementation of compliance initiatives, ensuring alignment with industry standards (e.g., COSO principles), which enhanced the company’s operational resilience
• Developed and presented audit findings to senior management, providing actionable insights that informed project planning and risk mitigation strategies
• Streamlined audit processes using data-driven analysis, resulting in a 25% increase in audit efficiency, aligning with best practices in project and program management

Urbana-Champaign, Illinois Area

• Led the resolution of 5+ client service requests per shift, overseeing technical troubleshooting of hardware and software issues, and ensuring efficient escalation to appropriate resources for advanced problem-solving
• Trained and mentored 5+ team members on technical processes, including the use of the Adobe Suite for poster printing, resulting in a 100% improvement in operational efficiency
• Coordinated cross-functional team efforts to manage inventory and ensure sufficient resources were available to support smooth day-to-day operations, improving project readiness
• Enhanced client satisfaction and retention by implementing organizational improvements in the instructional facility, contributing to a more efficient and client-friendly environment

Master Of Science - Ms, Information Systems

Courses: Object-Oriented Programming & Analysis in Java, Database Management, Database Analysis & Design, Information Systems Analysis &.

Bachelor Of Science - Bs, Information Systems And Management, Minor In Informatics

Activities and Societies: University of Illinois Technology Services - Site Consultant, Association for Information Systems, Alpha Phi.

Education record

Activities and Societies: Japanese Club (President), Japanese National Honor Society, Conservation Action Association, Red Cross, Key.