Driving the relationship with the clients who have outsourced their activities to Accenture, in the Financial services and Finance & accounting domains. This includes: follow-up of the quality of the delivery of the outsourced activities (SLA, performance) in close collaboration with Accenture offshore teams and the client, contract changes, finances of the deal. Fostering the development of the business through the implementation of disruptive technologies, process improvements, new offerings. Creating a strong partnership with the client enabling them to become best-in-class.

Within Accenture Post Trade Processing (APTP), first innovative solution for Investment Banking back offices, I'm in charge of Paris Project team (12 people), composed by the Business Excellence team (operational maturity, Lean Six Sigma projects & Robotics Process Automation / Artificial intelligence), and the external Project team (regulatory / market projects, market watch, NPC). Our mission aims at supporting our clients, improving the quality of the services provided by the Back Offices teams, on a global basis, in relationship with project teams in India and in Europe.

In charge of Fo to Accountancy performance monitoring of the Buy & Sell Equity Chain, based on 3 main criteria: costs, operational risks & clients satisfaction. - identifying main factors (markets evolution / regulatory constraints / group ambitions / risks..) which could impact the chain- set-up of performance monitoring tools & determine poor performance areas / rootcauses in cooperation with chain stakeholders- propose the best projects to be launched to answer the external constraints of the chain and its own targets in terms of costs / risks / clients orientationManager of 3 process pilots (Black & Green Belt)

Manager of a team of Middle & Back Office Experts within Equities Buy / Sell Business Line

Back & Middle Office process improvement following Lean Six Sigma methodology (end-to-end analysis)

Operational manager of 6 people during 1.5 year, then deputy head of the department (35 people)

Many missions in different banks, among them:- re-organization & change management projects- program management- IT specifications & UAT projects