- Guide customers throughout their home loan journey ensuring seamless loan application from start to finish. - Effectively manage the various stages of the loan process, including liaising with stakeholders as required to ensure timely settlement.- Proactively develop and maintain strong relationships with new and existing clients to generate future business.- Maintain Regulatory Compliance: coordinate compliance document, prepare compliance reports for file audits.

Packaging loan applications for submission to funders, conducting comprehensive credit assessment,servicing, risk analysis and valuations.

- Assessed loan applications from clients: document collection & verification, evaluated income, determine serviceability, overseeing loans from submission to settlement. - Established and nurtured relationships with new clients, liaised with lenders, and conveyancers to ensure timely progress of applications.- Conducted business process analysis to address inefficiencies: improved customer understanding of document requirements for home loan applications through a more effective… Show more - Assessed loan applications from clients: document collection & verification, evaluated income, determine serviceability, overseeing loans from submission to settlement. - Established and nurtured relationships with new clients, liaised with lenders, and conveyancers to ensure timely progress of applications.- Conducted business process analysis to address inefficiencies: improved customer understanding of document requirements for home loan applications through a more effective document collection and fact-finding process.- Trained offshore staff on using the broker platform for seamless loan submissions to lenders.- Cold-calling to re-engage with potential clients.- Implemented successful marketing campaigns and website strategies, designed and scheduled social media posts. Show less

- Revamped the company's website by collaborating with vendors, resulting in an improved online presence.- Enhanced the business’ digital marketing strategy by creating engaging content for the website, social media platforms and newsletters, contributing to increased brand visibility.

Created and managed the company's Shopify website. - Developed and maintained website content. - Led Social Media Marketing efforts, crafting engaging graphic content.- Implemented email and SMS strategies, reducing abandoned checkout rates from 75% to 40%and improving e-commerce conversions.

Assisted the Managing Director in the design and installation of signage projects, including client liaison and equipment organisation.- Assisted with incoming signage enquiries via phone, email or in person. Prepared quotes for signage projects. - Coordinated signage installations: liaising with clients, scheduling installers and organising equipment.

Engaged to elicit business and systems requirements for Chisholm TAFE.- Define the scope and elicit business requirements with 4 stakeholder groups for the online acquisition workflow of prospect students living in Australia.

Content & Media Solutions works closely with product owners to deliver consumer facing mobile products/services across multiple device platforms. My accountabilities stretched across the whole development lifecycle by leading the delivery of business solutions. Responsibilities:- Engage with business stakeholders to elicit business requirements, access feasibility and define project scope. - Financial planning: Project costing, transaction volume forecasts, projected usage/ARPU.… Show more Content & Media Solutions works closely with product owners to deliver consumer facing mobile products/services across multiple device platforms. My accountabilities stretched across the whole development lifecycle by leading the delivery of business solutions. Responsibilities:- Engage with business stakeholders to elicit business requirements, access feasibility and define project scope. - Financial planning: Project costing, transaction volume forecasts, projected usage/ARPU. - Responsible for the creation and maintenance of traceability matrix, definition of use cases. - Represent the business in driving the deployment of the solution with Telstra Engineering groups.- Manage vendors relationships from a project delivery standpoint.Achievements:- Managed Tribe (aggregated Mobile Social Media) from solution definition through to delivery. - Facilitated requirements elicitation workshops for AFL 2011 season.- Consolidated and translated complex requirements into clear and understandable set of deliverables for vendors RFP, evaluated suppliers’ responses from RFP for Mobile Foxtel. - Provided key financial input for the preparation of funding and business case approval on NRL 2012. Show less

• Responsible for the daily management of the Lonely Planet Hotels & Hostels booking service with business case and P & L accountability.• Responsible for defining the product strategy and roadmap keeping a strong focus on the user experience whilst staying aligned with the Lonely Planet/BBCW online strategy.• Work closely with the Global Publishing Team on product and content strategy as well as digital production teams on product delivery.• Develop key functionality enhancements… Show more • Responsible for the daily management of the Lonely Planet Hotels & Hostels booking service with business case and P & L accountability.• Responsible for defining the product strategy and roadmap keeping a strong focus on the user experience whilst staying aligned with the Lonely Planet/BBCW online strategy.• Work closely with the Global Publishing Team on product and content strategy as well as digital production teams on product delivery.• Develop key functionality enhancements balancing the travellers' needs, traffic/revenue targets; grow depth/breadth of product and content offering.• Lead and manage the development and execution of release plans and deliverables with external vendors maintaining the quality of deliverables within budget and timelines.• Actively participate in UAT testing phases before the launch of a new release. Work closely with IT/Development resources to co-ordinate defects and change request resolution.• Drive revenue growth through commercial analysis of the product and monitoring user behaviour.• Collect and analyse key operational metrics such as traffic, bookings and conversion rate using existing reporting capabilities and developing new metrics.• Preparation of weekly/monthly KPI dashboards for executive management.• Work with Online Marketing to optimise digital campaigns to grow both organic and paid traffic: keywords research, destinations, inventory and properties. Show less

• Responsible for business processes analysis and definition of iDress, a cabin crew uniforms ordering procurement platform.• Run workshops with the business to define the architectural business model, objectives, vision and scope.• Facilitate communication between business stakeholders and 3rd party vendors in requirements workshops.• Co-ordinate front-end development with third party vendors, user training and testing.• Identified and documented current vs. “to be” processes… Show more • Responsible for business processes analysis and definition of iDress, a cabin crew uniforms ordering procurement platform.• Run workshops with the business to define the architectural business model, objectives, vision and scope.• Facilitate communication between business stakeholders and 3rd party vendors in requirements workshops.• Co-ordinate front-end development with third party vendors, user training and testing.• Identified and documented current vs. “to be” processes of the new online solution via a series of workshops with stakeholders and elicited requirements from all levels of management.• Conducted user training. Show less

• Appointed sole business analyst on a €1M project to define and drive the website localisation requirements and manage the rollout of Opodo Italy.• Work with Marketing and Commercial departments to define the future functionality of the travel site.• Identified the gaps between the UK baseline website and future Italian locale.• Conducted an impact assessment analysis of the new site on existing Operation applications especially on Call Centre systems and ticketing/fulfilment… Show more • Appointed sole business analyst on a €1M project to define and drive the website localisation requirements and manage the rollout of Opodo Italy.• Work with Marketing and Commercial departments to define the future functionality of the travel site.• Identified the gaps between the UK baseline website and future Italian locale.• Conducted an impact assessment analysis of the new site on existing Operation applications especially on Call Centre systems and ticketing/fulfilment processes. Show less

Project managed the development and delivery of a customised corporate hotel booking platform for French corporate travel agency Havas Voyages American Express. • Provision of pre-sales support to the Management team including presentation and demonstration of the product suite to the prospective customer.• Work closely with the client and the business to define and propose project scope and roadmap plan deliverables. • Design and document website functionality, business processes,… Show more Project managed the development and delivery of a customised corporate hotel booking platform for French corporate travel agency Havas Voyages American Express. • Provision of pre-sales support to the Management team including presentation and demonstration of the product suite to the prospective customer.• Work closely with the client and the business to define and propose project scope and roadmap plan deliverables. • Design and document website functionality, business processes, product features & benefits, business requirements and functional specifications.• Conducted product demos at corporate travel events.• Documented user flows, product features & benefits, end-user manual both in English and French.• Supervised product development and testing with overseas development team ensuring compliance with requirements and deadlines. Show less

• Define and propose the online partnerships implementation roadmap to key sponsors.• Identify and evaluate partners' offer and lead 3rd party suppliers sourcing and selection via RFP process.• Developed set of criteria for vendors selection.• Produced rollout plan for the integration of online partnerships.

• Coordinate and manage existing travel suppliers' requests for new implementations and upgrades on the Amadeus system.• Provide support to existing and future customers to help maximise their distribution and returns.• Develop and document standard processes and procedures to reduce implementation timeframe.