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Celine C. Email & Phone Number
Senior Manager, Client Success, Consulting and Engineering Services
at
DXC Technology
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 86%
Current company
Role
Senior Manager, Client Success, Consulting and Engineering Services
Location
New York, United States
Who is Celine C.? Overview
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Quick answer
Celine C. is listed as Senior Manager, Client Success, Consulting and Engineering Services at DXC Technology, based in New York, United States. AeroLeads shows a matched LinkedIn profile for Celine C..
Celine C. previously worked as Manager, Customer Success at Minitab and Director, Customer Success at Apprentice.Io. Celine C. holds Bachelor'S Degree, Business Management from University Of Phoenix.
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DXC Technology
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Profile bio
About Celine C.
As a manager of customer success at Minitab, I lead a team of professionals who help our clients leverage our data analysis and process improvement solutions. With over 15 years of experience in customer success, operations, and project management, I am passionate about delivering value, satisfaction, and loyalty to our customers across various industries.My core competencies include developing and executing renewal strategies, designing and building operational processes, managing high-profile projects, implementing CRM systems, creating customer journey roadmaps, and providing consultation and guidance to clients. I have a proven track record of achieving results, such as attaining a 98% net retention rate at Apprentice.io, launching a voice of the customer program at TMRW Life Sciences, and leading the end-to-end implementation of Salesforce. I am also a certified customer success manager and a people-focused leader who fosters a culture of collaboration, excellence, and innovation within my team and across the organization.
Current workplace
Celine C.'s current company
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14 roles · 26 years
Celine C. work experience
A career timeline built from the work history available for this profile.
Manager, Customer Success
Current
Aug 2023 - Present
Director, Customer Success
- Developed a renewal strategy which resulted in 98% net retention rate coming in lower than forecasted- Designed and built operational processes that encouraged cross functional collaboration with departments such as Sales, Strategy, Revenue Operations, and Product- Managed several high profile company projects such as cash collection and the development of the Customer Journey with direct report out to the Executive Leadership team
Nov 2021 - Jan 2023
Director Of Client Success
- Created and implemented a Voice of the Customer program resulting in 90% customer satisfaction- Successfully led the end-to-end implementation of SalesForce, with automated processes, for the Client Support Team four months ahead of plan- Created a client journey roadmap which was presented to Senior Leadership and Executive Management and has beenadopted company wide
Jul 2020 - Nov 2021
Strategic Customer Success Manager
- Responsible for eight strategic customer relationships totaling $5M in CARR across various verticals ranging from Human Capital Management, Healthcare, Financial Services, and Technology- Provided consultation for clients on effective ways to use the software to optimize their use case and increase adoption- Responsible for executive business reviews to demonstrate Workfront’s value proposition and overall partnership which resulted in net retention rate of 95%- Liaison between client, internal departments, and partners to provide clear and accurate program guidance
Oct 2019 - Jul 2020
Director, Customer Success
- Led largest company project worth $4M in collaboration with North America’s largest financial institution, successfully bringing banking platform for small and medium business to market- Worked closely with the CEO and President to provide updates on projects, risks, and budgetary needs- Established an outsourced customer support team in the Philippines to handle technical support inquiries- Developed strategies with Dev Teams to improve multiple processes, resulting in 80% improvement in on-time delivery of tasks- Managed contracts and all aspects of client satisfaction from on-time delivery to invoice reconciliation, collaborating with cross-functional teams within engineering, IT, and marketing to meet business objectives
2018 - 2019
~1 yr
Director Of Operations, Drug And Health Services
- Developed and implemented process and procedural improvements, achieving 99% client retention rate- Recommended near and long-term solutions to C-Suite executives, which resulted in $5M savings- Launched collaborative process documentation project to define, standardize, and systematize end-to-end customer journey through best practices, training team of 150 to improve service speed and quality
2016 - 2017
~1 yr
Director Of Operations, Emea
- Led $30M global business unit for EMEA clients with operation hubs in Poland, Estonia, and England- Piloted and re-engineered completely new, standardized processes that increased employee engagement and accelerated key client delivery times by 74%- Built new staffing forecasting model based on product line volumes and task data that resulted to 99.5% accuracy
2015 - 2016
~1 yr
Senior Manager, Operations
Initiated and executed on complimentary process improvement, systems development, and employee engagement projects, achieving 30% increase in team productivity
2010 - 2015
~5 yrs
Operations Manager
- Led team of 12 supervisors and 200 collectors in inbound/outbound call center, standardizing skills and processes that decreased handle times by 80% while achieving 90% employee engagement- Earned Chairman’s Leadership Award- Promoted from Unit Manager to Operations Manager in 2005
2006 - 2010
~4 yrs
Unit Manager, Customer Relations
2004 - 2005
~1 yr
Unit Manager, Sales And Service
2004 - 2004
Customer Relations Associate
2003 - 2004
~1 yr
Sales And Service Associate
2001 - 2003
~2 yrs
1 education record
Celine C. education
-
University Of Phoenix
FAQ
Frequently asked questions about Celine C.
Quick answers generated from the profile data available on this page.
What company does Celine C. work for?
Celine C. works for DXC Technology.
What is Celine C.'s role at DXC Technology?
Celine C. is listed as Senior Manager, Client Success, Consulting and Engineering Services at DXC Technology.
Where is Celine C. based?
Celine C. is based in New York, United States while working with DXC Technology.
What companies has Celine C. worked for?
Celine C. has worked for Dxc Technology, Minitab, Apprentice.Io, Tmrw Life Sciences, and Workfront.
How can I contact Celine C.?
You can use AeroLeads to view verified contact signals for Celine C. at DXC Technology, including work email, phone, and LinkedIn data when available.
What schools did Celine C. attend?
Celine C. holds Bachelor'S Degree, Business Management from University Of Phoenix.
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