Member of the Atomico Expert Network (AEN), providing counsel and support to Atomico's portfolio of game-changing technology firms.

• Responsible for our Customer Team of 90+, empowering our customers to achieve their goals and maximize satisfaction through collaborative customer success, responsive support, optimized operations, and knowledge-driven solutions• Built and led Customer Success (a new function for DeepL), Customer Success Operations, Customer Support, Customer Support Operations, and Knowledge Management• Helped grow the company from 60 team members in 2020 to 700+ across six key geographies (Germany, the UK, Netherlands, Poland, Japan, and the US) and hundreds of thousands of customers across the globe

• First commercial leadership hire entrusted to build out and lead all commercial functions from inception to 120+ team members, including Sales, Marketing, Customer Support, Revenue Operations, Language, and Localization• First UK hire, opened London office in 2021 and served as Managing Director of DeepL UK Ltd

First marketing hire entrusted to build function and team, and lead Outbound go-to-market strategy.Managed full-stack marketing team: • Customer acquisition - digital, growth marketing, paid, organic, online, offline, inbound, outbound• Funnel acceleration - tests and optimizations from awareness through to action • Lifecycle marketing - content, programs, and email to help activate and engage new users • Product marketing - go-to-market strategy and launches of new features and products• Ambassador and community - nascent brightwheel Ambassador and Community strategy• Collaboration with Product, Sales, Success, Support, Ops, Finance

• Managed team focused on demand generation and new customer acquisition.• Led assessment and market entry strategy for evolution from SMB to Mid-Market and Enterprise.• Grew lead volume and pipeline YoY through lead capture optimization, conversion funnel acceleration, and end-to-end execution of targeted global multi-touch and multi-channel campaigns.• Doubled number of Startups using Zendesk YoY through incubators, accelerators, and VCs partnerships.• Performed segmentation analysis, defined total addressable market, estimated market share, and created actionable business plan to increase customer count in target segments globally.

• Quantitative analytics and strategy role • Managed team focused optimizing low touch transactional business• Developed Board-approved SMB strategy to maintain revenue growth rate and capture 10% of global total addressable market by 2020 based on quantitative analysis of Zendesk market position and customer trends.• Prototyped SMS as a new customer service channel and won ‘Founders Award’ in company-wide hackathon of 60+ teams.

• Cross-functional role focused on scaling operations pre- and post-IPO and promoting Zendesk’s continued hyper-growth • Led successful integration of $30M acquisition (Zopim Chat, now Zendesk Chat)• Developed churn and contraction model with 97% accuracy over 3 quarters, 12% improvement over past forecasts• Crafted and implemented first sales enablement programming (new hire sales training and sales enablement portal)

• Established University presence in Western North America to promote growth of $1.4B endowment through 25% increase in primary gifts by Western region alumni• Led ‘Best in the West’ scholarship program to attract outstanding students from across Western Canada

• Recruited by Dean to complete $75M+ Faculty campaign, part of $1B+ University effort• Raised $2.25M for Annual Fund (+25% YoY growth) by investing in strategic relationship

Acquired by Ticketmaster | Live Nation Entertainment• Advised through product launch by gathering and articulating customer feedback.• Interviewed, hired, and managed 18 interns, and assisted with intern management in Toronto, Boston, and San Francisco.

• Led and managed live interviews with global leaders to showcase their contributions to CGI.• Prepared briefs on CGI’s regional involvement for President Clinton for meetings with current and former Heads of State.

• Led assessment of the Commission for Environmental Cooperation of North America's stakeholder engagement strategy.• Developed and implemented trilingual communication and engagement plan.