Céline Daley Email & Phone Number

London, England, GB

London, England, GB

London, England, GB

London, England, GB

Member of the Atomico Expert Network (AEN), providing counsel and support to Atomico's portfolio of game-changing technology firms.

Berlin, DE

Berlin, Berlin, DE

Cologne, North Rhine-Westphalia, DE

• Responsible for our Customer Team of 90+, empowering our customers to achieve their goals and maximize satisfaction through collaborative customer success, responsive support, optimized operations, and knowledge-driven.
• Built and led Customer Success (a new function for DeepL), Customer Success Operations, Customer Support, Customer Support Operations, and Knowledge Management
• Helped grow the company from 60 team members in 2020 to 700+ across six key geographies (Germany, the UK, Netherlands, Poland, Japan, and the US) and hundreds of thousands of customers across the globe

Cologne, North Rhine-Westphalia, DE

• First commercial leadership hire entrusted to build out and lead all commercial functions from inception to 120+ team members, including Sales, Marketing, Customer Support, Revenue Operations, Language, and Localization
• First UK hire, opened London office in 2021 and served as Managing Director of DeepL UK Ltd

San Francisco, California, US

• First marketing hire entrusted to build function and team, and lead Outbound go-to-market strategy.Managed full-stack marketing team:
• Customer acquisition - digital, growth marketing, paid, organic, online, offline, inbound, outbound
• Funnel acceleration - tests and optimizations from awareness through to action
• Lifecycle marketing - content, programs, and email to help activate and engage new users
• Product marketing - go-to-market strategy and launches of new features and products
• Ambassador and community - nascent brightwheel Ambassador and Community strategy

San Francisco, California, US

San Francisco, California, US

• Managed team focused on demand generation and new customer acquisition.
• Led assessment and market entry strategy for evolution from SMB to Mid-Market and Enterprise.
• Grew lead volume and pipeline YoY through lead capture optimization, conversion funnel acceleration, and end-to-end execution of targeted global multi-touch and multi-channel campaigns.
• Doubled number of Startups using Zendesk YoY through incubators, accelerators, and VCs partnerships.
• Performed segmentation analysis, defined total addressable market, estimated market share, and created actionable business plan to increase customer count in target segments globally.

San Francisco, California, US

• Quantitative analytics and strategy role
• Managed team focused optimizing low touch transactional business
• Developed Board-approved SMB strategy to maintain revenue growth rate and capture 10% of global total addressable market by 2020 based on quantitative analysis of Zendesk market position and customer trends.
• Prototyped SMS as a new customer service channel and won ‘Founders Award’ in company-wide hackathon of 60+ teams.

San Francisco, California, US

• Cross-functional role focused on scaling operations pre- and post-IPO and promoting Zendesk’s continued hyper-growth
• Led successful integration of $30M acquisition (Zopim Chat, now Zendesk Chat)
• Developed churn and contraction model with 97% accuracy over 3 quarters, 12% improvement over past forecasts
• Crafted and implemented first sales enablement programming (new hire sales training and sales enablement portal)

Montreal, Qc, CA

• Established University presence in Western North America to promote growth of $1.4B endowment through 25% increase in primary gifts by Western region alumni
• Led ‘Best in the West’ scholarship program to attract outstanding students from across Western Canada

Montreal, Qc, CA

• Recruited by Dean to complete $75M+ Faculty campaign, part of $1B+ University effort
• Raised $2.25M for Annual Fund (+25% YoY growth) by investing in strategic relationship

Toronto, Ontario, CA

• Acquired by Ticketmaster | Live Nation Entertainment
• Advised through product launch by gathering and articulating customer feedback.
• Interviewed, hired, and managed 18 interns, and assisted with intern management in Toronto, Boston, and San Francisco.

New York, NY, US

• Led and managed live interviews with global leaders to showcase their contributions to CGI.
• Prepared briefs on CGI’s regional involvement for President Clinton for meetings with current and former Heads of State.

Montreal, Quebec, CA

• Led assessment of the Commission for Environmental Cooperation of North America's stakeholder engagement strategy.
• Developed and implemented trilingual communication and engagement plan.

Bachelor Of Commerce, Management

Data Sciences And Analytics

French Baccalaureate, Economics And Social Sciences