• Assist the office of the Minister of Immigration in answering calls from the public, MPs, Senators, MPPs, etc. • Assist the department of Ministerial Enquiries Division in relaying calls and messages from MPs to immigration program officers. • Ensure a welcoming environment when guests are invited to meet with the minister and/or his team.

Student Supervisor (Summer position)•Supervise a team of seven student peers in a call center setting•Plan, establish and enforce new procedures alongside Employer Relations Manager of the CDC•Manage student schedules, time-off requests and deadlines•Assist in organizing various career events at the university, including job fairs and information sessions for employersCall Center Agent •Manage JobsNow (job board for uOttawa students and alumni) by reviewing and… Show more Student Supervisor (Summer position)•Supervise a team of seven student peers in a call center setting•Plan, establish and enforce new procedures alongside Employer Relations Manager of the CDC•Manage student schedules, time-off requests and deadlines•Assist in organizing various career events at the university, including job fairs and information sessions for employersCall Center Agent •Manage JobsNow (job board for uOttawa students and alumni) by reviewing and posting incoming job opportunities•Respond to email inquiries from students and employers received by the office •Solicite different organizations to attend our career fairs and participate in our COOP program•Complete calls and update contact information in the COOP Navigator (internal Customer Relationship Management) Show less

• Called the University of Ottawa’s alumni and friends to solicit donations for student bursaries as well as update contact information• Completed and coded calls using Campus Call software• Familiarized myself with the over 50 bursaries offered to students by the University of Ottawa

• Solicited donations from the public through representing various organizations, such as MS Society, SPCA and Amnesty International• Documented call outcomes using TouchStar calling software • Maintained professionalism while raising awareness for and discussing sensitive issues targeted by partner organizations

• Stayed informed regarding international and local mailing regulations, rules and procedures• Processed all parcels, letter mail and deliveries using Canada Post’s computer system• Sent and received documents via fax machine• Developed customer service skills