Céline Felan Email & Phone Number

Austin, Texas, United States

• As Chief of Staff, Céline:
• Oversees strategic planning and governance.
• Carries out strategy execution and cross functional company objectives.
• Drives the up front evaluation and post close integration of acquisitions.Core Competencies:M&A Strategy DefinitionStrategy ExecutionGovernanceBoard Reporting & Management

Austin, Texas Area

• Optimization of the financial processes and organization through establishment of new policies, controls and reduction of Accounts Receivable and Accounts Payable foot print for individual brands.
• Designed and implemented Procure-to-Pay processes improving processing efficiency for all spend.
• Architected strategy to standardize and optimize performance of end-to-end Bookings to Cash systems and processes.
• Drove optimization of AR collection processes, reducing AR aging by 60%+ within 6 months.Core competencies:Strategic planningProcess optimizationProcure-to-PayBookings-to-Cash

Austin, Texas Area

• Responsible for Business Integration and Transformation across Community Brands corporation:
• Definition of strategy, drive operationalization of cross-departmental initiatives ensuring growth objectives are met.
• Governance and standardization of M&A practices for acquisitions from sourcing through full integration.
• Governance of the portfolio and prioritization process ensuring resources are allocated to drive the most business value. Core competencies:Strategic planningM&ACross-functional team leadershipOKR, KPI's & Metrics

Austin, Texas Area

• Business Integration and Transformation across Community Brands corporation.
• Established the Transformation Office, Operating Model and M&A playbook.
• Drove the successful consolidation of 7 original acquisitions into one Community Brands organisation and subsequent 21 acquisitions into target operating model in close collaboration with executive leadership.
• Prioritised and accelerated execution of strategic initiatives in areas of Payments, Sales, and Marketing transformation supporting 8% organic growth YoY.
• Architected roll-out of core business application architecture and ongoing maintenance processes. First phase covering the roll-out of 7 business applications for 7 brands completed within 7 months, on time and within.

Austin, Texas Area

• Program delivery and development of common methodologies and process improvements supporting delivery of company wide strategic objectives.
• Defined and drove operationalization of strategy, business integration and transformation accelerating organic growth, customer experience and time to market through 70+ company wide initiatives resulting in corporate.
• Managed initiative to optimize end-to-end Lead through Cash process assuring services revenue forecasts were met within 5% accuracy.
• Successfully planned and directed the development and go-to-market of 2 new product offerings, securing 30 early adopter customers within 6 months of the public announcement.
• Spearheaded launch of payment processing offering delivering an increase of 1$M in rev share in the first year.
• Sponsored Agile Transformation initiative to transform processes for more accurate planning and tracking of product development efforts, delivering against market and business needs 100% of the time.

Austin, Texas Area

Execution of rock-solid delivery and launch of all strategic projects on-time, on-budget, with the agreed upon scope and quality.Core competencies:Program ManagementProcess analysis and optimizationVendor managementRelease Management

Austin, Texas Area

• Leading clients through requirements gathering, technical assessments, package evaluation, technical design, development, knowledge transfer, launch, and support of Convio products.
• Led company-wide meetings with Product management, IT, Engineering and Support management teams to improve product and services provided to Blackbaud Clients.
• Provide process leadership directions and support to Teams through mentoring and assistance with the on-time on-budget delivery of projects.
• Developed Project Management Knowledge Base, which included the merger of Blackbaud and Convio practices, and provided training.
• Successfully directed the implementation of 6 large-scale projects on-time on-budget simultaneously.
• Managed the expectations of up to 40 stakeholders per project, both internal and external, through transparent and proactive status reports, and other communications.

Amsterdam Area, Netherlands

• Directed and implemented cross-departmental projects from inception through go-live:
• Led bimonthly software customizations and maintenance to support Truvo’s new online products and advertisement.
• Developed and implemented a CRM system (600+ users) within 1 year on time and on budget. The software supports all Sales, Customer Care, Operational and Financial workflows in South Africa.
• Directed and delivered multiple key projects (average of 5) with different demands simultaneously.
• Aligned with marketing division, business owners and the technical team on new internal client initiatives, translating project and business objectives into technical requirements.
• Tested all application developments and customizations and trained local end users before final roll-out to the end user.

Amsterdam Area, Netherlands

• Identified, described and improved the primary – and supporting processes:
• Coordinated the implementation and customizations of a complex automated pagination system across all units.
• In sourced 80% of the pagination system software maintenance, by ongoing training of local experts and setting up a support structure.
• Contributed in roll out of customer commitment initiative for external customers. The created measurement tools to track and optimize lead times enabled the company to communicate expected delivery dates to the customer.
• Analyzed and implemented optimized business processes leading to a decrease of operational costs.

Texas Executive Education Program, Managerial Leadership Certificate

Master Of Science, Management Studies

• Focused on the strategy- and organizational subjects such as Strategy and Organizational Context, Marketing Management and Leadership. •.

Bachelor, Business Economics

Activities and Societies: • Attended an international management program for one semester in Orebro, Sweden. • Granted the Thesis award.

Master'S Degree, Advanced Project Management

Enrolled in a master certification programm on advanced project management.

Project Management Professional, Project Management