Celine Joy Unson Email & Phone Number

Davao City, Ph

Canada

*Managed daily office operations, including scheduling meetings, organizing files, and maintaining office supplies to ensure a smooth workflow.*Prepared, edited, and distributed documents, reports, and presentations, ensuring accuracy and professionalism in all communications.

Philippines

*Reviewed and analyzed user-generated content to ensure compliance with company policies and community guidelines, mitigating risks and maintaining a safe online environment.*Responded to and resolved trust and safety incidents, including user reports and violations, while maintaining accurate documentation and escalating complex cases as needed.*Collaborated with cross-functional teams to develop, update, and enforce trust and safety policies, ensuring they align with industry standards and legal requirements.*Working in an online-based platform for anonymous company reviews*Evaluating submitted reviews for compliance with community guidelines*Reviewing flagged content and responding to users/employers with removal decisions*Assisting users and employers with inquiries about various aspects of the platform, including content, products, technical issues, and job postings

Philippines

*Working in an online-based platform for anonymous company reviews*Evaluating submitted reviews for compliance with community guidelines*Reviewing flagged content and responding to users/employers with removal decisions*Assisting users and employers with inquiries about various aspects of the platform, including content, products, technical issues, and job postings

Philippines

*Identifying products and campaigns that need better branding*Reviewing and adjusting branding strategies as needed*Managing content and information sharing between departments*Building, creating, and customizing employer profiles. Including (English, French, German, Dutch, Spanish, Portuguese, Italian) Adding the logo, and cover image, and adding correct information based on their official website. (Glassdoor and Indeed)

Philippines

*Setting up and managing ad campaigns on the platform. This includes creating campaigns, targeting specific audiences, setting bids, and monitoring performance to ensure that campaigns meet their goals.*Setting up and managing for planning campaigns includes:1. Basic campaign settings.2. Targeting, budget, bid, dates, inventory type (formats and creatives).3. Forecasting of indicators. Impressions, Reach (unique cookies), CPM.4. Estimation of purchase volumes. It’s possible to track the relationship between the budget and resources related to targeting.5. Reflection of trends in the advertising market. It uses the latest data for the last period of time.6. Information about the demographic composition of users.7. Geography of the audience.8. Themes related to the site and audience.9. Inventory (formats and sizes of videos and banners)(Google Ads and Display & Video 360)

Philippines

*Taking inquiries from Level 1*Helped deal with in-depth troubleshooting and backend analysis.*Review the work order from a Level 1 specialist to determine how much support was provided, what the client's issue is, and how long the client has worked with the Level 1 agent.*Communicate with the user for an in-depth analysis of the problem before providing a solution. 8

Philippines

*Maintaining a positive, empathetic, and professional attitude toward customers at all times.*Responding promptly to customer inquiries.*Acknowledging and resolving customer complaints.*Knowing our products inside and out so that you can answer questions.*Processing orders, forms, applications, and requests.*Keeping records of customer interactions, transactions, comments, and complaints.*Communicating and coordinating with colleagues as necessary.*Providing feedback on the efficiency of the customer service process.*Ensure customer satisfaction and provide professional customer support.