Celine (Wilson) Light Email & Phone Number

Beach City, Ohio, Us

Manage a team of regional sales managers, national accounts managers, business development team and customer service representatives. Work with new construction and remodel customers, distributors, lumber yards, home builders and OEMs.

Atlanta, Georgia, Us

Manage over $100 million in Flooring and Home Renovation projects per year across the US.Responsible for managing 53 regional offices, 250+ employees and 500+ contractors and call center.Created and adjusted company KPIs.Created new bonus plan to increase weekly production by 20% and reduce costs by 5%.Moved Employee Installers to a new pay plan based on production and quality as opposed to piecerate.Developed new customer service metric plan, resulting in highest recorded Voice of the Customerscores in company history. Developed pre-sale, pre-install, and post-install metrics for direct toconsumer division.Oversaw rapid West Coast expansion in 2014, resulting in $25+ million in additional sales revenue.Successfully turned profit for each new office opened in less than 5 months.Created new Customer Service (remote) employee model to reduce overhead by 40% and lowerspending.Identified competitor acquisition opportunities for CEO and developed integration plan to minimizebusiness interruption.Awarded Director of the Year resulting in promotion to Vice President of Operations.

Carson, Ca, Us

*Assessed current store leadership strengths and weakness throughout 52 stores. Created & coordinated 2-day Leadership Class for Managers including Leader’s Guide and workbooks. *Created weekly training message to go out to all stores for salesmanship/customer service and product knowledge. *Created and successfully implemented new manager assessment tools. *Revamped store safety checklist, monthly safety topics and materials. *Created succession planning tools with training scenarios.

Managed initial branch operations of new business sector to ensure optimal efficiency and contract approval. Increased employee and installer retention. Created training and process for sourcing new installers.Tasks included scouting property locations, recruitment, hiring, and training of installers and branch personnel, creating processes and documents for human resources, customer conflict resolution.Reduced labor costs by 30% by creating streamlined organizational structure and processes.

Fort Wayne, In, Us

Worked on two audits for human resources - DLP and 410k.

Torrence, California, Us

Managed new markets including initial set up and vendor sourcing, communications, display coordination, sales training and creation of operational, sales and service procedures.Increased sales by 26% by creating and implementing new training materials.

Atlanta, Georgia, Us

Responsible for sales, margin, customer service metrics of over 300 product and installation vendors and 97 stores. Managed eight salaried managers. Conducted regular business presentations, reviews and audits. Responsible for vendor negotiations and contracts.Regional Installation Manager, Southern and Central CA Responsible for 17 - 33 stores with average annual sales budget of $24 million and six salaried managers.Supported new store openings, remodels, new program/product roll outs and removals.Negotiated and/or mediated Contractor Board and customer complaints.Forecasted future penetration and comp sales accurately by store, product line and vendor.National Operations Manager: Services; Operations and Strategic OperationsResponsible for current and strategic operations for Home Depot and entities in US and Canada.Created or amended processes and policies, training documents and Standard Operating Procedures.Led and analyzed labor management time studies. Created job positions (salaried and hourly), job profiles, structured interview guides and employee review criteria. Centralized thirteen buying offices into a new business unit with fiscal savings obtained 8 months prior to objective. Model used to duplicate centralization in several other departments in Home Depot. Projects included production of an orientation video, handbook and numerous other forms. Conducted and analyzed internal audits of regional offices. Responsible for supplier contract negotiations including new supplier sourcing.Asst Merchant (Buyer) Duties included product placement, new store planning, advertising layout, sales forecasting, new product approval & pricing, vendor contracts & reviews, inventory, sales and markdown metrics for 100+ stores.Store Management, GA Recruited, hired, trained, supervised, counseled, evaluated, promoted, and dismissed employees. Responsible for store metrics including inventory and sales. Opened 2 new stores.