Céline Malyster Email & Phone Number

Sint-Truiden, Be

Sint-Truiden, Vlaanderen, België

Creating heavenly brands!Walhalla Branding, is here to help companies find their true identity and speak up with a clear, recognizable voice towards coworkers and customers. Your company wants to invest in (employer) branding, communication or improved sales results? Perfect! We will help you to create a brand people would die for?- Branding & digital growth - Employer branding & recruitment - Customer experience & contact center expertise- PR and communication, spokesperson- Customer & employee life cycle strategy- Business development & sales strategy- Multilingual speaker at events (NL, FR, EN)- TV host at TVLimburg, ROB TV, Kanaal Z- (Voice) actress

Hasselt, Vlaanderen, België

Herent, Vlaanderen, België

Samen met de oprichters zoek ik naar nieuwe speelvelden, arena's binnen dewelke we nieuwe merken kunnen opstarten. Voor de bestaande huismerken en tv-programma's zoek ik de juiste partnerships, voer de onderhandelingen en waak over de beloofde return.Om sales en business development te structureren en het management toe te laten een correcte forecast op te maken, implementeerde ik Hubspot en een bijhorende workflow. Ik stond in voor de volledige set up en uitrol.

Herent Winksele, Vlaanderen, België

Ik ben verantwoordelijk voor de uitbouw van alle ventures - huismerken - waaronder Dagelijkse kost, Iedereen Yoga, Beestig en Onze Natuur. Dit omvat het volgende:- project management- merkbewaking in stijl en visie- strategie- business development (sales, brand extensions, new bizz opportuniteiten)- PRVerder ben ik hoofdredacteur voor de contentplatformen Onze Natuur en Beestig.

I’ve created my own fashion brand for men, women and children.

Sint-Truiden

Working as a consultant to boost the brand and set up a communication strategy. - Writing and rolling out a communication strategy- Internal and external communication- Writing content for website and social media- Employer branding and positioning of the company in the market as business partner- Event management- Public and press relations- Business Development & Sales- Speaker at internal and external events- Sales and RFP writer

Sint-Truiden

- Responsible for the quality of the customer contact, through call, e-mail, face-to-face and social media- Ad random scoring calls, e-mails,... in order to constantly follow up on advisors' progress and quality- Create a"Callexcellence" inhouse training program on 2 tracks- Train advisors on various skills: customer service, customer experience, sales (B2B and B2C), written care, social media,...- Train supervisors on various skills: leadership, coaching, team management, performance management, recruitment, assertiveness,...- Coach and guide supervisors in their day to day tasks- Customer Relations: calibrations and meetings to make sure we stay aligned- QM Tool: set up and maintenance of Verint Quality Monitoring- Build quality monitoring forms- Assist HR in recruitment

Kiewit

I started my career at EBTS as a platform agent, handling breakdowns for (mainly) the Benelux and Scandinavia. After 2 years, I made my way up to Product Office where I developed a quality monitoring system and performed quality checks on the calls and e-mail contacts with customers and suppliers. I managed the quality support (training and control) for the head quarters in Belgium as well as for the branches in Poland, Spain and France. For the start up of this latter, I assisted the Branch manager in recruiting and training the new hires and in the roll out of the French contracts.Another part of my tasks consisted in account management for French and Scandinavian customers.Working in this rapidly developing, international company has taught me a great deal. Thanks to the freedom in my work and the support of my superior, Dimitri Riez, I learned where my interests are. The cooperation with him has for sure influenced the next steps I took in my career.www.ebts.eu

Hasselt, Vlaanderen, België

I hosted my own radio show in evening Prime time.

- Taalopleidingen in Frans, Nederlands en Engels aan kaderleden, bedienden en arbeiders- Privé en in groep- Freelance in opdracht van Elohim & Elan Languageshttp://www.elohim.be/http://www.elanlanguages.be/nl/

Hasselt

- Host of my own tv-show "Zomerkriebels"- Voice and host of several commercials

Zaventem

- Account management- Copywriting- Nalezen van publicitaire teksten in meerdere talen: Nederlands, Frans, Engels, Duits, Spaans en Italiaas

Tervuren

- Regie- en productie assistente voor een reeks televisieprogramma's op Vitaya.- Teksten schrijven voor de voice over van een docusoap

Toegepaste Taalkunde, Tolk Frans-Deens, Master

Keuzevakken: - Zweeds - Ondertitelen - Copywriting

Onderscheiding, Expert Class Contact Center Management

Activities and Societies: - Contact Center management - End-to-end service deliveryBusiness case and essay: 'Not another quality &.

Getuigschrift, Pedagogische Bekwaamheid, 2008

Activities and Societies: De vroegere 'D-cursus'. Wettelijk getuigschrift voor tewerkstelling in het onderwijs- Psychologie en inzicht.

Aso, Latijn-Moderne Talen

Education record

Education record

Getuigschrift, Grafische Vormgeving

Opleiding in vier modules: 1) Adobe Illustrator 2) Adobe Photoshop 3) Adobe InDesign 4) Creatief design