Celine Kate Sagun Email & Phone Number

Valenzuela, Ncr, Ph

Metro Manila, National Capital Region, Philippines

Manila, National Capital Region, Philippines

• Manage Small Medium Corporate (SMC) and Small Medium Business (SMB) Customers• Monitor customer preferences using strategic conversations and interface between business and IT stakeholders building solid relationships• Manage and develop customer contact base, drive sales of service and vendor offerings, increasing more contacts at the customers` and reporting on a pipeline of opportunities to cover quarterly target in CRM, Dynamics 365.• Create and execute customer retention strategy, upsell and cross-sell of services and vendor offerings.

Manila, National Capital Region, Philippines

• Recognized for CY2021 Subsidiary Award - "GM's Special Award" for demonstrating effective collaboration, patience in driving new ways of working, exhibits efficiency, accountability and reliability.• Recognized for the Q2 CY2021 Subsidiary Award - "Everday Heroes" for being an outstanding role of Crayon Culture of Pace - focused and executing with urgency• Designed effective business practices, processes and procedures for Public Sector Team and facilitated its implementation.• Managed proposal reviews, deal monitoring, workflow creation and implemented process improvements that resulted to overall operational efficiency.• Ensured on time processing and submission of government documents and transactions to Philippine Procurement Agency and all other government agencies. • Drive motions to leverage on Microsoft Incentive Programs which resulted to additional incentives for the subsidiary

Philippines

• Develop and orchestrate plans to attain Cloud Consumption key performance indicators and metrics for Microsoft Services in APAC• Drive cloud consumption motions by developing, establishing, and steward consumption ROB with key stakeholders and land cloud consumption initiatives in partnership with Area Consumption Lead• Delivery process operations owner driving contracting, payment and credit, finance, and legal operations supporting Consulting Services sales, instrumental in landing value to field sales and presales team by resolving complex operational problems, while delivering key quarterly accountabilities on services finance forecasting and predictability.• Managed Microsoft Services APAC Modern Workplace Cloud Consumption programs to improve operational efficiency and create strategic plans from local market insights, field knowledge and implement strategies to the subsidiaries• Special strategic project to oversee Korean Gaming business to ensure programs run smoothly, objectives are met and delivered as scheduled

Makati, Philippines

• Manage consulting services project’s end-to-end delivery (Deal Creation, Delivery Excellence, Stakeholder Management, Payment Collection)• Manages Lead-to-Order Presales Process through series of alignment with sellers, architects, domain, AHQ reviewers and approvers for deal creation, contracts preparation and deal approval.• Proactively influence and drive Services strategy, generate insights and contribute to recommendations and actions to achieve subsidiary goals, drive “green” on the subsidiary scorecard and achieve monthly and quarterly accountability targets• Instrumental in landing favorable Subsidiary’s key accountability metric quarter on quarter by preparing reporting capabilities which enable visibility in forecasting and tracking billed revenue effectively and efficiently• Helped resolve various delivery process deficiencies through alignment with external and internal parties

Makati City, Philippines

• Ensured compliance on statutory requirements in accordance with BIR Invoicing Requirement which contributed to 98% statutory and tax compliance.• Involved in various initiatives to improve different processes in the sub, resulting to dollar savings • Led monthly variance analysis review in the absence of statutory reporting manager.• Recommended process improvements and remediation based on identified risks and process glitches• Performed accounts payable reconciliation and issue resolution• Liaised with internal parties, external tax authorities and tax partners during tax audits and reviews.• Facilitated preparation and filing of local tax and government requirements (Tax Refund / Credit Claims, Business Permits, Licenses, VAT, SLS and Withholding Tax) and ensured timely submission of reports.• Conducted supplier / vendor trainings on subsidiary’s invoicing requirements and payment process