Celine Kate Sagun Email & Phone Number

Valenzuela, NCR, PH

Metro Manila, National Capital Region, Philippines

Manila, National Capital Region, Philippines

• Manage Small Medium Corporate (SMC) and Small Medium Business (SMB) Customers
• Monitor customer preferences using strategic conversations and interface between business and IT stakeholders building solid relationships
• Manage and develop customer contact base, drive sales of service and vendor offerings, increasing more contacts at the customers` and reporting on a pipeline of opportunities to cover quarterly target in CRM, Dynamics.
• Create and execute customer retention strategy, upsell and cross-sell of services and vendor offerings.

Manila, National Capital Region, Philippines

• Recognized for CY2021 Subsidiary Award - "GM's Special Award" for demonstrating effective collaboration, patience in driving new ways of working, exhibits efficiency, accountability and reliability.
• Recognized for the Q2 CY2021 Subsidiary Award - "Everday Heroes" for being an outstanding role of Crayon Culture of Pace - focused and executing with urgency
• Designed effective business practices, processes and procedures for Public Sector Team and facilitated its implementation.
• Managed proposal reviews, deal monitoring, workflow creation and implemented process improvements that resulted to overall operational efficiency.
• Ensured on time processing and submission of government documents and transactions to Philippine Procurement Agency and all other government agencies.
• Drive motions to leverage on Microsoft Incentive Programs which resulted to additional incentives for the subsidiary

Philippines

• Develop and orchestrate plans to attain Cloud Consumption key performance indicators and metrics for Microsoft Services in APAC
• Drive cloud consumption motions by developing, establishing, and steward consumption ROB with key stakeholders and land cloud consumption initiatives in partnership with Area Consumption Lead
• Delivery process operations owner driving contracting, payment and credit, finance, and legal operations supporting Consulting Services sales, instrumental in landing value to field sales and presales team by resolving.
• Managed Microsoft Services APAC Modern Workplace Cloud Consumption programs to improve operational efficiency and create strategic plans from local market insights, field knowledge and implement strategies to the.
• Special strategic project to oversee Korean Gaming business to ensure programs run smoothly, objectives are met and delivered as scheduled

Makati, Philippines

• Manage consulting services project’s end-to-end delivery (Deal Creation, Delivery Excellence, Stakeholder Management, Payment Collection)
• Manages Lead-to-Order Presales Process through series of alignment with sellers, architects, domain, AHQ reviewers and approvers for deal creation, contracts preparation and deal approval.
• Proactively influence and drive Services strategy, generate insights and contribute to recommendations and actions to achieve subsidiary goals, drive “green” on the subsidiary scorecard and achieve monthly and.
• Instrumental in landing favorable Subsidiary’s key accountability metric quarter on quarter by preparing reporting capabilities which enable visibility in forecasting and tracking billed revenue effectively and.
• Helped resolve various delivery process deficiencies through alignment with external and internal parties

Makati City, Philippines

• Ensured compliance on statutory requirements in accordance with BIR Invoicing Requirement which contributed to 98% statutory and tax compliance.
• Involved in various initiatives to improve different processes in the sub, resulting to dollar savings
• Led monthly variance analysis review in the absence of statutory reporting manager.
• Recommended process improvements and remediation based on identified risks and process glitches
• Performed accounts payable reconciliation and issue resolution
• Liaised with internal parties, external tax authorities and tax partners during tax audits and reviews.