Implementing a Social Media Program at HCA • Utilized web application Mentions to monitor 5 social media platforms for brands Hyundai, Genesis, and Kia Finance, conducting comprehensive complaint analysis • Partnered with HR to enhance the social media monitoring process by transition from manual to automated systems, increasing social media complaint extraction and process efficiency • Leveraged platform Mention to develop keyword-based queries for extracting complaints and performed data analysis using Excel Optimizing Quality Monitor Report • Identified and extracted key data points from a 13-tab Excel sheet, creating a 6-tab Tableau dashboard mock-up to highlight performance across 3 vendors, supervisors, and agents • Streamlined the process of identifying data trends across vendors, efficiently pinpointing high performers and areas needing improvement • Utilized SQL to build queries and join tables, extracting essential data, and used excel pivot tables to develop a comprehensive dashboard

• Served as team liaison, managing stakeholder engagement through weekly presentations to the Quality department, ensuring alignment and progress on the capstone project • Utilized Python to create a model that extracted and summarized key sentences from FDA documents using keyword-based inputs • Used Natural Language Processing in Python to analyze 23 regulatory data sources, creating a model that reduced document length by 80% and summarization time by 92%