Celio Martinez Email & Phone Number

Under the operations of Westinghouse Electronics Inc. I've directed and assisted in technical support for over 90 calls daily. Observed, coached and managed 18 call center employee performance daily by clearly establishing and communicating service quality expectations, standards of performance, and providing on-going feedback and interaction focused on individual development strategies. Provided linguistic aid to call center employees and customers that required Spanish translation. Provided clear direction for individuals and teams by defining priorities, customer experience expectations, setting sales and performance goals, establishing controls and planning resources to achieve efficient, cost-effective operations with a focus on customer satisfaction, continuous improvement, quality and business growth. Initiated strategies and develops and monitors tactical plans to improve organization/operational effectiveness.

Houston, Texas Area

Unloaded over 15 crates of merchandise from 4 freight truck to restock on the sales floor and stockroom. Prepared over 150 new merchandise for easy stocking by using advance.Operated forklift to mover merchandises around the warehouse.

Houston, Texas Area

Provided child care services on behalf of YMCA Greenspoint (Wussow Park) and interacted with over 20 customers and 30 children on a daily basis.Scheduled various events for the park and provided customer service to over 60 park visitors per week.Seasonal sports coach for youth programs, particularly soccer.

Houston, Texas Area

Used problem-solving and technical skills to install satellite dishes and related equipment. Evaluated job site to assess optimal placement of satellite dish and communicates with customers to review the installation process. Utilized troubleshoots systems to determine the appropriate resolution for reported problems with usage. Provided customer education regarding system usage. Managed the administrative processes including van inventory and appropriate. Ensured that the highest quality of service is provided to promote superior customer satisfaction. Adhered to safety guidelines and requirements.

Houston, Texas Area

Executed relationship selling products, services and solutions by getting to know customers and helping solve their unique end to end needs. Utilized all relevant sales tools to drive profitable growth. Leveraged on-line resources, tools, and peer knowledge to self train

Associate Of Arts (Aa), Early Childhood Education And Teaching

Diploma, Texas Scholar