Celio Martinez Email & Phone Number

Houston, Tx, Us

Dallas, Tx, Us

· Investigate, report, and analyze compliance issues, various reports, and sale documents regarding TxDOT vehicle titles · Conduct 55-70 multiphone invoice service calls per day and face-to-face interaction with different stakeholders regarding various issues · Processed multiple vendor accounts for billing invoices over 400-800 weekly for various purchases and payment discrepancies with all forms of payment methods, using company software (G2 portal and CAS)· Collaborate with team members and other departments to identify and resolve issues with 300-525 work orders and dispatcher duties · Manage multiple tasks simultaneously and meet deadlines for internal and external stakeholders· Train and educate 5-15 new employees and existing team members for mentoring support to enhance team performance, client relationships, and improve workflow· Decreased errors, audits, and customer attrition total rate by 10% by creating analysis strategies using proficient accuracy while managing accounts and work orders• Coordinate administrative tasks such as updating lot (vehicle) info, emailing, filing, processing incoming/outgoing mail

• Coached, trained, and managed 20-25 call center employees’ performance and quality · Monitored and received technical support calls of over 150-200 daily that also required Spanish translation · Designed and implemented strategies to improve the organization’s operational effectiveness and customer satisfaction, increasing performance by 18%· Formulated and implemented monthly metric reports regarding quality assurance, customer satisfaction, and audits to ensure overall call center performance and team goals