Chris Elliott Email & Phone Number

Managed and delivered infrastructure to the Mandiant Security Validation division of FireEye. This included management of cloud providers, primarily AWS, datacenter and telco providers, network connectivity across our locations and the cloud, hardware and networking equipment, VMWare ESXi, vCenter, and vSAN, and any SaaS services being consumed. Supported the following technology offerings: GSuite, Atlassian Jira/Confluence, Asana, Microsoft O365, DropBox, DUO, OpenVPN, GitHub, Macstadium

Pittsburgh, Pennsylvania, United States

Designed dense compute and networking clusters to control railway systems. Clusters consisted of Dell compute and Cisco networking components. Launched several initiatives to reduce costs, improve collaboration, manage tasks across the hardware design team, and reduce delivery times.

San Francisco Bay Area

• Designed, implemented and maintained critical technology infrastructure focusing on availability, security, and quality of service. Reported to COO, aligning key technology goals with major business needs while adhering to strict budgetary guidelines. • Administered RHEL 5, 6, and 7 servers and services developing test and production environments. Stood up RHEL 7 Jira test environment facilitating adoption of new releases allowing seamless production roll outs. • Admin for 2 PB of NetApp tier 1 SAN storage running Quantum Stornext global filesystem, using Brocade SAN Fabric. Administered tier 2 Windows Server 2008/2012 and Synology NAS production storage systems. • Administered Windows 2008/2012 DC’s, Exchange 2010, Windows Server 2008/2012 and XP/7/10, Veritas NetBackup, VMware ESXi, Quantum Tape Libraries, Brocade switches, and SonicWall/PAN firewalls.• Application support included Perforce, Jira, Bugzilla, Jenkins, Reviewboard, MediaWiki, Quickbooks Server and Nagios. Experience administering MySQL, HTTP, SSL, SSH, IPTABLES, and Shell Scripting.• Resolved Perforce and P4 proxy performance issues involving disk I/O, memory, TMP space usage, and VS 2010 plugin. Reduced wait times from 3-7s to 0-3s improving client performance and developer efficiency. • Managed on-site tier 2 datacenter, responsible for connectivity, power, cooling, maintenance and overall site reliability. Maintained ISP vendor relationships and strived for 24 x 7 uptime.

San Francisco Bay Area

• Managed operations and technology needs for SF HQ and 3 remote offices. Responsibilities included vendor relationships, contract management, hardware/software purchases, and budget adherence, reporting directly to the CEO. Met internal customer needs with cost effective solutions insuring critical business needs were met.• Managed HQ relocation to 45K Sq. Ft. office including design, space, construction, and move planning. Maintained service availability throughout project allowing business continuity.• Strategic objectives included migrating e-mail from 3rd party provider to internal Exchange 2010 servers in HA pair, ISO 9001 certification, and implementation of the Jira tracking system. • Implemented robust IP network aligning technology with business needs. Tech refresh included redundant routers and firewalls, a 40GB network core, a 1GB WiFi network, and homogeneous leaf switches.• Upgraded Stornext global file system improving client performance from 300 Mb/s to 1.2 GB/s. Refresh included a standalone metadata network, updated client software, and MPIO implementation and tuning.• Managed facilities team implementing generator monitoring and smart thermostats as well as resolving issues with EPO system, CRAC units, and cooling towers

San Francisco Bay Area

• Managed OEM partner relationships and production insuring on time delivery while maintaining rigorous quality standards. Refined QA testing resulting in dramatic improvement in quality, reducing failure rates by over 50%. • Defined product specs and build sheets based on performance, reliability and cost. Performed hardware qualification including thermal testing, power draw, benchmarking and OS/application compatibility.• Drafted Manufacturing and Engineering documents for ISO9001 certification. Procedures and processes included inventory management, scheduling, product development, and product lifecycle. Certification completed in 2010. • Documented departmental processes using MediaWiki improving consistency and quality. • Maintained Windows WDS provisioning system using WinPE, ImageX, and VB Script.

Fremont, Ca

• System and network administrator providing 24/7 support for Engineering and Manufacturing teams. Regularly met production goals and customer ship dates, delivering consistent quarter over quarter revenue. • Day to day responsibilities included network troubleshooting, building and patching kernels, production automation, and OS image testing and deployment using PXE. • Maintained Linux/CTCS based automated test and provisioning infrastructure for hardware production plant and Hardware Engineering. Supported customer images and maintained hardware/software compatibility. • In depth technical experience identifying and resolving Linux kernel, BIOS, and application-based bugs. Extensive experience troubleshooting and repairing server hardware and storage products.

Fremont, Ca

• Spearheaded Professional Services department defining departmental procedures and processes creating “value add” product offerings aligned with market demand and customer needs. • Created marketing collateral, attended trade shows, sales meetings, and customer engagements evangelizing the benefits of our services.• Project manager for Deployment Services, insuring customer satisfaction and success during product delivery. Largest engagement included 300 + rack datacenter move, project completed on time and under budget.• “Fix In Place” professional services offering became a successful on-site repair program serving customer needs, improving customer success while generating a consistent, positive revenue stream.

Fremont, Ca

• Successfully met all sales goals while maintaining exceptional customer satisfaction. • Provided technical sales support for Sr. Sales Execs. on Intel and AMD X64 servers and storage product lines. • Provided hardware and software expertise at customer sites resolving critical, high visibility issues. • Attended trade shows, engaging potential customers while demonstrating benefits of back to back servers and storage.

Fremont, Ca

• Resolved hardware and software issues striving for excellent customer satisfaction.• Primarily worked with X86/64 server and storage hardware running Linux.