Claudia Ellmer Email & Phone Number

Italy

Europe ( Italy, France)

Collegio alla Quercia - soon to open - balances the sophistication of Florence with the relaxed pace of Tuscany in characteristic Italian style.Domaine des Etangs - A place to find balance through art, nature, and the time-honored traditions of French country living

Milan, Lombardy, Italy

Leading Salesteam for South European Cluster ( Properties located in Italy, Spain and Portugal) for all commercial activities. Team composed of proactive and reactive for all segments ( Leisure and Groups) for the most iconic Belmond properties. Activation of commercial strategies to elevate operational quality and drive brand desirability in tight.

Geneva Area, Switzerland

Part of strategic Hotel Leadership Team. Overseeing all marketing activities and lead of teams including sales, catering, reservation, marketing, public relation, revenue to ensure all activities are executed to yield maximum revenue. Elaboration and creation of annual business and marketing plan.

Monte-Carlo, Monaco, Monaco

Part of strategic Hotel Leadership Team. Overseeing of all sales and marketing related actions and promotions to maximise revenue and improve positioning. Lead of Sales, Catering, PR and Marketing Teams. Elaboration of Business Plan and Actions according to goals.

Milan Area, Italy

Leadership of Sales Team overseeing all segments and maximising revenue according to Hotel's Business Plan and Budget. Creation and execution of action plan in all relevant markets with collaboration of PR.Special Focus on GCC Market Business Development.

Geneva Area, Switzerland

Handling of Sales & Marketing Division including Corporate, Group,Leisure and Wholesale Segments.Property linked Marketing, PR and Sales Strategy Setting. Social Media and communication, digital and traditional marketing.

Geneva Area, Switzerland

Handling of Reservation and PBX Department including Rate Management, Channel Management, Rate and Availability Upload, Executing of Rate Strategies, Weekly Forecast update and elaboration, Package Creation, Communication to Wholesalers. Tight Collaboration with Sales and Marketing and Rooms Operations.

Madeira, Portugal

Control and Supervision of Corporate Reservation Department located in Madeira and responsible for all 6 properties in Madeira and Portugal Mainland, 4 and 5 Star Level( Volume in high season of 1100 rooms inventory). Tour Operator focused Business with regular Booking Position Insert, Controll of e-commerce channels ( OTA's) where hotels are distributed..

Handling and Managing all Front Office Operations including schedule, reservations, updating most common Internet Distribution Channels following and reflecting all standards of Leading Hotels of the World.

Preopening Process and Implementation of new planned opening by Vintage Hospitality ( Owner of Hotel Lord Byron Rome & Hotel Regency Florence).Introduction of all Webbooking Channels, Configuration, Maintenance and Rate Management. Usual Preopening Preparation of Front Office, Reservation and Backoffice Department including Concierge, PBX and.

Capri Island, Italy

Preopening Preparation and Managing of Front Office Team applying all SOP's of Marriott Hotels and Resorts ( JW Hotel Level) to Staff.Control of daily Reservation Operations, Front Office Operations, Implementation of Internal Procedures and Follow Up of Maintaining, Guest Relation and Complaint Handling, Problem Solving, Checking of City Ledgers and TA.

Italy

Installation Flow of full Implementation of Hotel Property Management System OPERA starting from the first hotel in Italy reflecting all fiscal and legal requirements for the country. Rollout and Implementation in ca. 40 different properties including full configuration of system, training to all hotel staff, Live process and follow up, problem.

Rome Area, Italy

New Opening, all Front Office Operations including Concierge and eventual Night Audit Coverage reflecting all Rocco Forte Hotel Standards. Shift Leading and very focused Guest Relation with high level customers.

Stuttgart Area, Germany

Started as trainee at the Front Office, Sales ACCOR Office Stuttgart, Banqueting and Marketing then switched to full time work as Front Office Guest Agent supervising all daily Front Office Operations and taking care of the FO Training for the german Hotel Education School ( Auszubildende). Reservation Input in absence of Reservation Agent.

Traineeship in conjunction with studies, absolved in Front Office and Reservations Department, Overview of Banqueting and Marketing Actions / Operations.

Ecornell, Hotel Revenue Management

Tourism Management, Hotel, Marketing, Economics, Tourism

Abitur, General High School Degree

Cim Professional Diploma Of Marketing, Marketing