Celma Carvalho Khan, Mba, Pmp, Lssbb Email & Phone Number

I am a Regional E911 Communications Manager at Broward County Government, where I manage the operational aspects and continuous improvement efforts for the county's Regional 911 Emergency Communications Centers, which processes 2.5 million calls per year. With over 8 years of experience in business operations and analytics, I have a proven track record of driving operational excellence and growth through strategic planning, process improvement, and data-driven decision making.My core competencies include continuous process improvement, problem solving and decision making, project management, business continuity, workforce management, and leadership and communication. I leverage my Lean Six Sigma Black Belt and PMP certifications to implement customer-centric strategies that elevate service level performance. I am passionate about cultivating collaborative alliances with internal and external stakeholders to optimize operational efficiency and achieve shared objectives.As a Mother of two, I aspire to continue being a shining example to my children teaching them the value of hard work and dedication.