Carlos Eduardo L. Pereira Email & Phone Number

State Of São Paulo, Brazil

Working together with Walie upper management to define the Business strategy, as well Managing Finance and Administration and focal point to Administration Board.

São Paulo, SP, BR

To support our customer and partner to deliver a better experience over thier relationships with customer and employees it's our main mission at InvenIT.Work together with talent and capable professionals it's a delightful and rich mission. Consolidate and expand our Cloud Computing solutions to manage companies' and customers' experience, which knows how.

Frankfurt, Hessen, DE

Responsible for leading the local management team to develop the Bosch Service Solutions business to the external market (non-Bosch).Also leading the sales and marketing organization as the head of country, over the Mobility Services, Customer Interaction Services and Monitoring and Logistics solutions to the market.Bosch Service Solutions is focused in.

Frankfurt, Hessen, DE

Responsible for leading the sales strategy at Bosch Service Solution Brazil, including the mobility, customer interaction management and building and infrastructure solutions.Bosch Service Solutions is focused in deliver a high quality and lean management process driven approach, focused on customer needs and objectives to provide solutions over the.

Indianapolis, Indiana, US

Responsible for leading sales of Interactive Intelligence solutions and services for some industries and regions in Brazil.

São Paulo, São Paulo, BR

Responsible for finance, legal, and consulting areas and business in Comuniki.MEPositioning the solutions and defend the return of investiment of our prospects and customers, leveraging the maximum results over their investments in technologies.

Boulder, Colorado, US

• The Client Success Manager is the primary point of contact with customers in matters related to gaining the most productivity from Aspect investments to meet or exceed the client’s telesales, customer service and/or.
• Bring new ideas to the client that drive incremental business value to the client and to Aspect
• Integrate Aspect into the client’s business process.
• Assess the client’s customer contact business in context of a customer interaction maturity model
• Identify and communicate trends that may impact client’s customer contact strategies related to collections, customer service and/or telesales
• Gain and communicate broad based insight from customer base that can be used to create new solution offerings

Boulder, Colorado, US

I'm responsible to investigate, understand and discuss customer business needs, and generate solutions for these needs on the Contact Center and Unified Communications areas.

I was responsible for the Telecommunications area inside Move and for our customers, like Softway (now Tivit). All the Contact Center projects related with contact technology i sunder my responsability, as lead a 10 people team, focus on project and day-by-day production

São Paulo, SP, BR

Evaluating business needs and requirements on customer of Contact Center industry, focus on outbound campaign; Product Marketing positioning for sales department and outside company, about Melita Conversations Product.

São Paulo, SP, BR

Managing the technical implementation and support team of Melita Conversations and Blue Pumpkin Director WFM.

São Paulo, SP, BR

Implementing and supporting end-customer of Blue Pumpkin WFM systems. Get training and certifications in Microsoft SQL Server 2000, deep-knowledge to understand contact center business needs, workforce management requirements and product trainings.

Milano, MI, IT

Developing AutoCAD eletrical projects for the in-house developed machines, following new manufacturing lines implementations, designing eletrical and eletronical schemas for new machines.

Bacharelado, Economia

Technical High School, Eletronic Engineer, Application Development