Customer Service Champion | Seasoned Hospitality Professional | Committed to Driving Customer Retention and LoyaltySeasoned Customer Service Specialist showcasing 20 years of delivering outstanding service to ensure customer satisfaction and retention in the hospitality industry. 🔹Customer-centric leader proficient at handling inquiries, resolving complaints, and addressing customer needs efficiently. 🔹Passionate about collaborating with cross-functional teams to address customer concerns and improve service processes. 🔹Committed to identifying areas for improvement and implementing strategies to meet customer needs effectively.Key Career Highlights:⭐ Conducted in-depth market research and analysis for the CEO to streamline decision-making related to improving customer service strategies and brand perception.⭐ Increased member satisfaction scores across a high-end private members club clientele by consistently delivering exceptional customer service and creating memorable experiences.⭐ Improved Guest Relations scores while serving as the primary host of the hotel, resolving guest inquiries, conducting hotel show-arounds, and handling requests and complaints with a 100% resolution rate.EDUCATION🎓 Sports Science in Universidade da Beira Interior, Portugal📚 Future Leaders Hospitality Management Program📚 Mary Golber Method📚 Thistle Hotels Front Office AcademyCore CompetenciesCustomer Service Specialist | Sales Skills | Customer Relationships | Product Knowledge | Problem Solving | Communication | Remote Work | Customer Satisfaction | Responsiveness | No-Pressure GuidanceLet’s Connect:Contact me if you are interested in building a network of individuals passionate about customer service, cross-functional collaboration, and continuous improvement.