- Creation of Solution Architecture dept;- Definition/creation of standards to costing & princing itens for solutions;- Definition/creation of standards of proposals;- Sales Material (presentations, battle cards, standards proposal texts);- Automatization of proposal text creation;- Automatization of Sales Pipeline flow;- Solution defense to customers;- Definition/Creation of main bussiness processes;

- Implantation of Portfolio itens to T-Systems do Brasil;- Sales trainning in Portfolio;- Definition & Creation of: o Sales Material (presentations, battle cards, standards proposal texts); o Automatization of proposal text creation; o Automatization of Sales Pipeline flow; o KPIs and SLAs to Solution Architecture Group and Project Management;

- Definition of dept Technical Solution & Design Management;- Create/validate IT Solutions (Server, Hardware, Software, etc.);- Link to opperational teams to check and confirm feasibility of solution;- Confirm costs and resources to solution;- Definition of rules and premisses to solution;

Responsible for:- ITIL process manager;- Implantation of ITSM solutions;- Evaluation & implantation of new technologies;- INM Process Manager Region Americas;- 2o Level End User Support;- Hardware and Software standards definitions;- Evaluation and Implementation of new techonologies for end users;

Responsible for:- Service Desk implementation for several users (80 attendances, several customers);- ITIL process manager;- Implantation of ITSM solutions;- Evaluation & implantation of new technologies;- ITIL implantation;- INM Process Manager Region Americas;- 2o Level End User Support;- Hardware and Software standards definitions;- Evaluation and Implementation of new techonologies for end users;

Responsible for:- Server Support - Windows & Unix Environment- Server (Hardware & Software) standards definitions;- Evaluation & implantation of new technologies;- ITIL implantation;- INM Process Manager Region Americas;- 2o Level End User Support (Mainframe & Windows environment);- Hardware and Software standards definitions;- Budget definition for Hardware and Software to Mercedes-Benz and other customers;- Evaluation and Implementation of new techonologies for end users;

Transition from Mercedes-Benz do Brasil to T-Systems do Brasil (was a DaimlerBenz group at that time).Responsible for:- Creation of Solution Architecture dept;- Definition/creation of standards to costing & pricing itens for solutions;- Definition/creation of standards of proposals;- Solution defense to customers;- 2o Level End User Support (Mainframe & Windows environment);- Hardware and Software standards definitions;- Budget definition for Hardware and Software to Mercedes-Benz and other customers;- Creation of content to users- Evaluation of new techonologies;- Implantation of new solution for end users;- Migration of Mainframe sotwares to windows environment

- Creation of Solution Architecture dept;- Definition/creation of standards to costing & pricing itens for solutions;- Definition/creation of standards of proposals;- Solution defense to customers;- 2o Level End User Support (Mainframe & Windows environment);- Hardware and Software standards definitions;- Budget definition for Hardware and Software to Mercedes-Benz and other customers;- Creation of content to users- Evaluation of new techonologies;- Implementation of new solution for end users;- Migration of Mainframe sotwares to windows environment

Responsible for:- 2o Level End User Support (Mainframe & Windows environment);- Hardware and Software standards definitions;- Budget definition for Hardware and Software to Mercedes-Benz and other customers;- Creation of content to users- Evaluation of new techonologies;- Implementation of new solution for end users;- Migration of Mainframe sotwares to windows environment

Responsible for:- Managing End User Help Desk creation (AKA Information Center);- Definition and creation of standards of end user attendance;- Budget definition for Hardware and Software to Mercedes-Benz;- Standards defintion for HW and Software;- Creation of an End User IT training group;

- 2o level End User Support (Mainframe and Desktop environment);- End User training;- Standard definitions - Hardware and Software);- Plan definition for Hardware uptade;- Plan definition for Software licenses;

Responsible for:- End User Support (Mainframe and Desktop environment);- End User training;- Standard definitions - Hardware and Software);

Responsible for:- End User Support Mainframe tools (Applications Systems, ESS, GDDM, DCF/DLF, Memo, etc).