3rd Tier SupportOUR MISSION: To provide value-added strategic and day-to-day engineering support to ensure 24x7 operational availability and reliability of the Legal Solutions Platform and Products for our stakeholders.Ops team responsibility for maintaining and monitoring the Legal Solutions Platform health at Thomson Reuters. As a team our main responsibilities are:-Scale Analysis and Support of (QA) environment -Product capacity certifications-Gold Standard monitoring-Error and login failure monitoring-Module Integrity analysis-Splunk/Elk logging configuration-Coherence grid monitoring and sizing-Alerting configuration-Uptime Test monitoring-Tools development-On-call Level 3 Incident SupportSome of my primary duties are:Operations• Troubleshooting and debugging website based applications• Analyzing, reporting and support on products scale tests• Helping with Product capacity certification • Writing alert and tools to help other support teams (tier 1 and 2) to quickly respond to product, system, or environment issues• Monitoring code released to lower and upper environments• Working consistently to help and better improve our coherence usage. Creating excel spreadsheet with appropriated calculation to resize coherence for each or our clusters. Mapping the data from coherence XML files to our caches name• Improving usage of the new 3rd party software and services, and also to communicate best practices amongst those technologies.Development• Working on Application to report on environment capacity• UCP (Universal Connection Pool) rewriting – Tool that read server/application logs looking for closed connections and refresh them if necessary• Writing, improving, fixing many different reporting tools codeTechnologiesJava, Spring, Oracle databases, JavaScript, HTML, CSS, jQuery.

•Edit design issues on live client e-commerce web sites using HTML, CSS, and JSP•Perform peer code reviews on large clients’ sites to ensure compliance with DR and industry coding standards for HTML, XHTML, CSS, Accessibility, Section 508 and internationalization, and evaluate for cross site-scripting •Utilize enterprise tools: SAP for service request tracking, HP Quality Center for defect tracking, Global Commerce and Big Blue for building and maintaining client sites•Assemble product details and resources, develop custom pages, and set up offers and pricing for launch of client’s new site•Accomplishment: Certified Digital River Web Developer

•Worked with experienced software developers and business analystswhile contributing solutions to a first-class commercial application in an Agile Project •Wrote code to extend UI functionality in ExtJS•Communicated with business analysts to ensure a solid grasp of requirements•Collaborated with team members to better understand problems and develop solutions•Worked independently to learn the technologies and APIs I need to solve a problem

• Responsible for advanced levels of technical or paraprofessional assistance and support.• Provide direction to other student employees• Review student time reports• Serve as a paid intern where the internship requires special expertise and knowledge in the discipline area• Provide advanced level tutoring or conduct tutorial workshops requiring in-depth knowledge of a subject or discipline.

• Handle cash reliably and provide outstanding customer service. • Collect payment for the goods or services exchanged. • Balance cash drawer daily. • Rotate and supervise food expiration.• Handle goods inventory.• Close Station having all the assignments done.Hired

Assisted patrons and students in a classroom setting with learning and navigating Public Library software and basic computer skills.

• Provided technical and help desk support for approximately 200 member staff. • Coordinated inventory project for 10 branches and up to 300 PC’s and laptops. • Installed and maintained software (windows, office, anti-virus and software applicative). • Maintained network (IP, router, switches, e-mail configuration, employees’ account). • Handled troubleshooting of Microsoft operating systems.• Repaired hardware (printers, hard drivers, PC towers).Maintained network (IP, router, switches, e-mail configuration, employees' account). Handled troubleshooting of Microsoft operating systems.Repaired hardware (printers, hard drivers, PC towers).

• Designed transactional database and data warehouse.• Maintained and configured Internet, proxy and network environment. • Created and configured network login for more than 5000 students and 100 faculties.• Installed and maintained software (windows, office, nero, anti-virus, 3COM).• Repaired hardware (printers, routers, switches, hard drives).