Celso Campillo Email & Phone Number

Los Angeles County, California, United States

As Immigration Consultant at Nino's Documents & Immigration, I conducted legal research for cases by analyzing journals, case files and interviewing legal professionals.I also drafted and finalized legal correspondence to process emergent motion applications.I communicated with counsel regarding case management and procedural requirements, contacting counsel for additional submissions to USCIS.Key Achievements :-- Partnered with 5 immigration assistants and paralegals for preparation and filing of casework; examined and summarized regulatory filings and recommended upgrade of filing system to support better functioning- Collaborated with 5 client service managers to oversee sponsor relations, contractual servicing and client support; analyzed pre contract documents, negotiated terms of services and signed $50K service contract

Miami, Fl

I played the day-to-day liaison and lead in the resource planning and budgeting, conducting event management process right from conception to delivery.I investigated consultant contracts and frivolous travel expenditures to achieve the annual budget reduction target for the department in collaboration with 5 internal auditors.Key Achievements :-- Organized 3 office events over 5 month duration as Event Coordinator; finalized guest list of 350 with Event Coordination Club members, arranging event logistics and inviting 4 eminent speakers from IT industry- Coordinated with 5 entities to finalize advertising assets for Walk the World event, formulating content dissemination proposals; spearheaded management of 6 ambassadors, securing event broadcast on CNN International

Miami, Florida, United States

As Service Manager at Wells Fargo, I was responsible for following up with new accounts and provide customer support.I also analyzed customer feedback and data to give suggestions to account management team for better customer relationship management.Key Achievements :-- Implemented company and organizational standards related to Code of Conduct, Customer Service, Quality Assurance and Human Resource issues; communicated standards and tracked adoption across 2 processes- Conducted competitive analysis on sales management software through cost benefit study, recording changes sales metrics on internal portal; designed innovative merchant programs, improving sales processing by 35%

While working as Branch Administrator Assistant at Ocean Bank, I maintained office supplies inventory by logging in supplies in the internal server and conducting periodic evaluation to anticipate requirements.I also performed data entry and processing, along with overseeing general administration functions including organization of files and database management.Key Achievements :-- Hired and mentored staff of 10 people for office administrative work to provide facility management support to organization; enabled office administrators to solve 50+ vendor queries everyday via phone or emails- Facilitated administrative tasks for work permit application, compiling supporting letters for 50+ applications; offered operational support to 20 member strong Visa office, considering government requirements for visa processing of new clients

As Merchant Teller at Bank of America, I assisted in executing monthly closing activities and prepared budgets and financial reports for senior management.I also reconciled accounts payables, accounts receivables and other records, reducing ambiguity.Key Achievements :-- Executed tasks for customer payment process, studying 3 processes of Finance Department to identify bottlenecks; achieved 17% reduction in payment error rate, leading to 25% increase in transaction processing efficiency- Applied international accounting methods, conducting finance accounting for 20 clients; maintained bank statements and balance sheets to record daily transactions, increasing accuracy of accounts by 80%

Long Beach, Ca

As a customer service representative for Maritz Research, I provided timely customer service via telephone and emails by processing client issues and request using the internal CRM software.I coordinated with the Account Management team to track and monitor the metrics for client relations, formulating up-selling strategies to increase revenue.Key Achievements :-- Addressed customer service account inquiries on account balances, transaction details and statements to achieve financial stability through customer benefits; changed statement of account cycles in 15 member team- Oversaw, led and managed team of 20 customer experience analysts across globe to provide timely solutions without exceeding SLA's; reviewed 100+ live customer conversations for quality assurance to design and implement the customer conversation scoring process for exceptional customer service

Bachelor Of Science - Bs, Criminal Justice And Corrections

Associate Of Arts (A.A.), Music Performance, General

Music Performance, General