Helping customers to develop and expand their unified communications and collaboration strategy with focus on customer experience. Delivered continuous and comprehensive design, deployment, and maintenance on multiple and diverse IT solutions.#Communications and #Collaboration: Webex Teams, WebEx Meetings, Webex Edge, Call Connect, Video Mesh, Webex Hybrid Services, Hybrid Data Security, Hybrid and Cloud Calling. Webex Contact Center. VoIP Cisco Unified Communications Manager. Voicemail Unity Connection with Single Inbox. Voice and Video Endpoints. Session Border Controller. Cisco CUBE ISR and ASR 1001. Akkadian Provisioning Manager. RedSky E911 Emergency Responder. eCAS Calero VeraSMART. Zoom Meetings. Box Cloud. Microsoft 365. JIRA. Confluence. Zoom Meetings and Webinar. Zoom Phone, Contact Center, IM and Chat. Zoom Solutions Engineer.#Datacenter and #Cloud: VMware vCenter and Virtualization. Data Center Nexus Switches. Cisco Fabric Interconnect. Cisco Prime Infrastracture. HyperFlex and Unified Computing Systems UCS. Hyper-Converged Infrastructure HCI. InterSight. Equinix Cloud Exchange. AWS. Microsoft Azure.#Security and Identity Management: Zscaler Private Access and Zscaler Internet Access for Zero Trust Network Access. Okta Single Sign-On SSO and Multi Factor Authentication MFA. Okta Desktop SSO with Integrated Windows Authentication IWA configured with multiple applications for seamless user experience.

Business Transformation Consultant and Entrepreneur delivering Information Technology training, cloud computing, software and infrastructure as an service (S/IaaS). Cloud & Microsoft Online Services partner for Office Microsoft 365, Windows Intune, and Windows Azure.

UC and Voice Solutions, Principal Network Engineer - May 2016 to February 2019- Delivered Enterprise Voice and Network Communications Solutions for the Department of Health and Human Services (HHS), and Centers for Medicare and Medicaid Services (CMS)- Cisco WebEx Meetings Server (CWMS) and WebEx Cloud (Public and FedRAMP)- Cisco Unified Communications Manager, Unity, IM & Presence and Contact Center- Cisco UC integration with Avaya PBX, Call Accounting, CER, Office 365 Single Inbox Voicemail- Network Design, Management and Operations (IPAM Infoblox, QoS, IPv6)- VMWare Virtualization and UCS hardware management for Unified Communications- 911 Emergency responder/notification systems: Cisco CER and RedSky with layer 2 and 3 discovery- Lync 2013 and Skype for Business 2015 Enterprise Voice- Perl, PowerShell scripting, and PL/SQL- Cisco Spark Cloud and Hybrid

Principal Network Engineer - May 2016 to February 2019- Delivered Enterprise Voice and Network Communications Solutions for the Centers for Medicare and Medicaid Services (CMS), and the Department of Health and Human Services (HHS).- Cisco WebEx Meetings Server (CWMS) and WebEx Cloud (Public and FedRAMP)- Cisco Unified Communications Manager, Unity, IM & Presence and Contact Center- Cisco integration with Avaya PBX, Call Accounting and Voice Mail- Network (IPAM, QoS, IPv6) Design and Operations- VMWare Virtualization and UCS hardware management for unified communications applications

IT Team Lead - February 2013 to May 2016 - Global telephony and voice team management to provide architecture design and support for VoIP, PBX, Contact Center and other Telephony services for more than 25,000 endpoints.- Global unified communications team management to provide architecture design and support for Microsoft Lync for more than 45,000 users.- Telecom and managed IT services contractsSenior IT Infrastructure Analyst - August 2011 to January 2013- Member of Global Collaboration and Communication Group- PBX and Voice over IP, IP Telephony and Unified Communications Support* Tyco Electronics Corp a TE Connectivity company.IT Specialist - February 2010 to July 2011 (Tyco Electronics Brazil)- Voice and Data network management for South America and Central region.Senior IT Analyst - July 2007 to January 2010 (Tyco Electronics Brazil)- Shop floor control and automation - deployment and management of MES SCADA (Manufacturing Execution Systems and Supervisory Control And Data Acquisition) system.- Server, data and voice network management for South America and Central region.- Training and Coaching.

- Managed talented and specialized team to provide network and information security support for TeleTech sites in Brazil with more than 1,600 agent positions. Hired, trained, and developed people in the information technology team for customer, computer, and network service support.- Managed to establish strong relationship with diverse telecom service providers that helped customers to achieve their business objectives with significant cost reduction.- Supported other functional teams to implement corporate systems adopted as an initiative to provide a standard of best practices, resulting in large and better internal process integration at global scale.- Supported, planned and executed several of the data network infrastructure projects for TeleTech contact and call center operations since its beginning in the Brazilian market in 1998 with presence established in Sao Paulo, Rio de Janeiro and Brasilia cities. Assisted to write technical proposals for customers with highly secure and sensitive data networks and voice over IP solutions. Technical point of contact at Brazil in charge of the network projects developed for the integration between TeleTech Brazil, US, and their customers.

- Exchange Server Administrator for Alcoa Latin America.- Worked with other IT functional teams to deploy WAN optimization to improve performance for enterprise applications.

- Exchange Server Administrator for Alcoa Latin America.- Worked with other IT functional teams to deploy WAN optimization to improve performance for enterprise applications.