Celyn Goh Email & Phone Number

Penang, Malaysia

At Novade Solutions, my focus is on elevating client experiences by leveraging our cutting-edge construction software AI to enhance quality and simplify site management. My role as a Senior Digital Consultant involves meticulous project implementation and tailored training, ensuring that every client is equipped to maximize the benefits of our digital platform. With a strategic mindset honed over 3.5 years as a writer and social media strategist, I excel in creating compelling narratives that resonate with diverse audiences.My competencies extend to translating intricate client requirements into actionable plans for our product and development teams, a testament to my consultative prowess and deep understanding of market needs. This synergy of digital marketing expertise and customer-centric consulting has enabled me to consistently deliver exceptional results. In partnership with my team, we've fostered an environment where innovation thrives and client satisfaction is paramount.

Malaysia

• Providing consulting advice to enhance quality, safety and simplify site management. • Deploying the Novade digital platform efficiently and ensuring clients receive excellent consultative support including project implementation and training.• Understanding client requirements and translating them into detailed specifications and requirements for the Product and Development teams• Product testing, ensuring high quality and validating that the functionality aligns with the specific needs of customers• Troubleshooting and issue-solving when clients encounter issues• Pre-sales - Conducting presentation and Demo based on Clients' use case, inclusive follow-up

Penang, Malaysia

• On contract to Dell Global Business Centre, Malaysia for a Premium Call Back Project • Connect with Premium Consumers to create a premium service through exclusive greeting • Proactively assist customers with support issues. • To assess common issues faced upon immediate receipt of product and propose potential solutions. This in turn, will improve Customer Experience and increase Brand Loyalty • To connect with Consumers for feedback and collection of data to provide insights to process gaps and product issues.

Penang, Malaysia

- Compile, Draft and Finalise the Operations Manual consisting of the Standard Operating Procedures, Workflows and KPIs- Assist with customer related matters- Proposal on rebranding and copy

Penang, Malaysia

• Sales Administrationo Liaising with the appointed solicitors on documentations and execution of the legal documentationo Coordinating with the Sales Department with regards to new purchaseso Coordinating with the Credit Control department on billings and refundso Resolving issues faced on recent new launch of propertieso Management of customer data and information • Customer Relationso Similar to experiences & duties prior to promotion as listed below

Penang, Malaysia

o Similar to experiences & duties prior to promotion as listed below as Assistant Manager

• Customer Relationso Preparation & improvement of SOP for internal & external relationso Execution of handover of vacant possessiono Attend & handle customer feedback, complaints & enquirieso Coordinate all matters related to internal & external customer relationship management o Ensure operational work processes and documentation are complianceo Plan, direct and coordinate with Project team and Property Management Company on activities concerning facilities, defects and maintenance of the propertyo Manage & monitor defect submission and defect rectificationo Liaison between purchaser and various departments to gain information and resolve issueso Create & document workflow to ensure accuracy and consistency and productivity• Social Media Managemento Content Creationo Video Productiono Copywritingo Community Managemento Marketing Campaigns

• Legal o Perusing of Legal Documentationo Drafting of Legal Documentationo Assisting with the documentation and process of listing Aspen Group (Holdings) Ltd in SGX• Corporate Communicationso Managing Branding Campaigns & Eventso Creating marketing campaignso Social Media Managemento Content Creationo Video Productiono Copywritingo Voice-overs & Actingo Emcee

Tah Tah Fashion Trading are importers and wholesalers of Children Garment. The position I hold requires me to source for items in Indonesia, Thailand, China and Hong Kong. I am also required to course for cheaper materials, products, suppliers and manufacturers by looking into up and coming markets such as Vietnam and Cambodia. At the same time I am required come up with proposals to develop the business and to take it to a further level which includes breaking into the retail market with high end branding and to look into the world market for possibilities of exporting our products. Further, as I also manage the business now, I oversee the accounts and all legal issues for the business’s investments. Due to wholesale being that of a middleman business and with emerging online distributors direct from China, we have decided to close up our family business.

We opened a PappaRich franchise in March 2011 which was managed by my partner until he was hired by The BIG Group to start and manage their brands in Penang. As such, I took over the running and management of the outlet. Here, I learn one of the more important skills in life, people skills, on multiple levels such as dealing with customers, staff and franchisor. In addition to that, I learn the management and operation of a restaurant. As an owner, we pretty much do everything from washing the plates to salary to serving the customers and sweeping the floor. Being an employer and a business owner teaches one so much with regards not only to your working skills and mannerism but also to life. We eventually sold off this franchise as I had to return to my family business to take over from my father.

Upon request by my old employer, I return to assist with file and portfolio management of the existing staff. This was a temporary position to replace the firm’s partner while looking for a new legal assistant to join the firm. Portfolio included corporate conveyancing matters e.g. Corporate Loans, Housing Loans, Scheme Work/Project, Subsale, Tenancy, Auction, Acquisitions and Wills.

Upon request by my old employer, I return to assist with file and portfolio management of the existing staff. This was a temporary position to replace the firm’s partner while looking for a new legal assistant to join the firm. Portfolio included corporate conveyancing matters e.g. Corporate Loans, Housing Loans, Scheme Work/Project, Subsale, Tenancy, Auction, Acquisitions and Wills.

Amongst the few firms I have worked for, I enjoyed working with Zaid Ibrahim & Co the most. Because of the professional level that all matters are handled, where I got to handle interesting matters and where I see teamwork at its best. I had the honour of working under Ms Lena Leong, who is an impressive boss which instills so much in us to do our best and inspires us to be better. As usual, in a conveyancing department, I handled the usual corporate conveyancing matters e.g. Corporate Loans, Housing Loans, Scheme Work/Project, Subsale, Tenancy, Auction, Acquisitions and Wills. However, in this firm I had more exposure to trust matters. My only regret is that I had to leave this firm in a short period due to a bad pregnancy which required me to be on bed rest.

I deal with corporate conveyancing matters e.g. Corporate Loans, Housing Loans, Scheme Work/Project, Subsale, Tenancy, Auction, Acquisitions and Wills. In this firm, my portfolio consist mainly of project work and dealing with particular banks which was HSBC Bank Malaysia Berhad and Standard Chartered Malaysia. I learned to meet deadlines to facilitate the needs of my clients which varies among individuals, companies, developer and banks. Good time management and file management was acquired as well as interpersonal skills to deal with a variety of people.

Tah Tah Fashion Trading are importers and wholesalers of Children Garment. The position I hold requires me to source for items in Indonesia, Thailand, China and Hong Kong. I am also required to course for cheaper materials, products, suppliers and manufacturers by looking into up and coming markets such as Vietnam and Cambodia. At the same time I am also required come up with proposals to develop the business and to take it to a further level which includes breaking into the retail market with high end branding and to look into the world market for possibilities of exporting our products.

I was admitted into the Malaysian Bar on 19th November 2004. I dealt with corporate conveyancing matters e.g. Corporate Loans, Housing Loans, Scheme Work, Subsale, Tenancy. As a legal assistant, my responsibilities have increased. I supervise the clerical staff, as well as maintaining good relations with my clients and to increase my port folio whenever able to. I learned to meet deadlines to facilitate the needs of my clients which varies among individuals, companies, developer and banks. Good time management and file management was acquired as well as interpersonal skills to deal with a variety of people. This time round, I get to experience a different side to the working relationship as people working under me to be responsible for and responsible to.

Bachelor Of Laws - Llb, Law

South Australian Matriculation