Cem Hilmi

Cem Hilmi Email and Phone Number

Operations Director at Stellar Select Ltd @ Stellar Select Ltd
london, greater london, united kingdom
Cem Hilmi's Location
London Area, United Kingdom, United Kingdom
About Cem Hilmi

An energetic and proactive leader with sound business, managerial and analytical skills; I have gained valuable industry experience within Contact Centre, Financial Services, Telecoms and Recruitment with proven success in leading change and ensuring maximum productivity and efficiency to meet company and customer targets.Specialties: Recruitment, contract negotiation, purchasing, people management, relationship management, resource planning, project management, report writing, management information, analytics, change management, process improvement, trend analysis, operations management, budget control, book keeping, system administration, implementation of IT and telephony

Cem Hilmi's Current Company Details
Stellar Select Ltd

Stellar Select Ltd

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Operations Director at Stellar Select Ltd
london, greater london, united kingdom
Employees:
6
Cem Hilmi Work Experience Details
  • Stellar Select Ltd
    Director Of Finance And Operations
    Stellar Select Ltd Sep 2007 - Present
    London, United Kingdom
    Contract negotiation and relationship management; Administration of telephony and IT systems; Budget control; Providing professional support and advice on recruitment to clients and candidates; Screening application forms and short listing applicants; Devising, running and evaluating selection processes including interviews, psychometric tests, personality questionnaires and various group activities; Keeping up to date with current employment legislation and ensuring that staff are effectively briefed on any relevant changes
    View
  • Hotel Chocolat
    Resource Planning & Scheduling Consultant
    Hotel Chocolat Oct 2012 - Jan 2013
  • Hotel Chocolat
    Resource Planning Consultant
    Hotel Chocolat Aug 2009 - Oct 2009
    Project managed set up of centralised Resource Planning and Management Information functions for customer services contact centre. Trained and mentored staff on resource planning, scheduling, management information and contact centre methodology.
    View
  • Gallions Housing Association
    Resource Planning And Management Information Consultant
    Gallions Housing Association Sep 2008 - Jan 2009
    Project managed set up of centralised Resource Planning and Management Information functions for customer services contact centre.
  • T-Mobile Uk
    Senior Business Analyst / Resource Planning Manager
    T-Mobile Uk Sep 2004 - Aug 2007
    Change management, project governance, line management for resource planners across various sites and support for budget forecast and tracking.
  • Bowmaker Sharpe
    Project Manager / Consultant
    Bowmaker Sharpe Nov 2003 - Feb 2004
    Streamlining processes and procedural analysis. Systems interogation and consultation.
  • M&G
    Management Information Services Manager
    M&G Apr 2002 - Sep 2003
    Managed resource planning, management information and administration functions within the Customer Service Centre. Implementation of WFM and responsible for departmental budget control.
    View
  • Henderson Global Investors
    Planning And Performance Consultant
    Henderson Global Investors Nov 2000 - Mar 2002
    Resource planning, management information services, telephony system administration and implementation of WFM
    View
  • First National Tricity Finance
    Management Information Technician, Quality Controller, Team Manager, Investigations Officer
    First National Tricity Finance 1995 - 2000
    Various roles and responsibilities

Cem Hilmi Skills

Change Management Recruiting Contact Centers Operations Management Management Forecasting Business Process Improvement Leadership Customer Experience Stakeholder Management Telecommunications Project Planning Outsourcing Workforce Management Business Transformation Customer Service Performance Management Process Improvement Mis Relationship Management Erp Coaching Call Centers Customer Satisfaction Cross Functional Team Leadership Budgets Crm Business Planning Business Analysis Team Building Financial Services Employee Engagement Negotiation Account Management Time Management Team Management Data Analysis Strategy Customer Retention New Business Development Sourcing Resource Management Team Leadership Project Delivery Business Development Contract Negotiation Business Strategy Service Delivery Training Project Management

Cem Hilmi Education Details

Frequently Asked Questions about Cem Hilmi

What company does Cem Hilmi work for?

Cem Hilmi works for Stellar Select Ltd

What is Cem Hilmi's role at the current company?

Cem Hilmi's current role is Operations Director at Stellar Select Ltd.

What schools did Cem Hilmi attend?

Cem Hilmi attended University Of Bedfordshire.

What skills is Cem Hilmi known for?

Cem Hilmi has skills like Change Management, Recruiting, Contact Centers, Operations Management, Management, Forecasting, Business Process Improvement, Leadership, Customer Experience, Stakeholder Management, Telecommunications, Project Planning.

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