Cem Hilmi Email & Phone Number

London, United Kingdom

Contract negotiation and relationship management; Administration of telephony and IT systems; Budget control; Providing professional support and advice on recruitment to clients and candidates; Screening application forms and short listing applicants; Devising, running and evaluating selection processes including interviews, psychometric tests, personality questionnaires and various group activities; Keeping up to date with current employment legislation and ensuring that staff are effectively briefed on any relevant changes

Project managed set up of centralised Resource Planning and Management Information functions for customer services contact centre. Trained and mentored staff on resource planning, scheduling, management information and contact centre methodology.

Project managed set up of centralised Resource Planning and Management Information functions for customer services contact centre.

Change management, project governance, line management for resource planners across various sites and support for budget forecast and tracking.

Streamlining processes and procedural analysis. Systems interogation and consultation.

Managed resource planning, management information and administration functions within the Customer Service Centre. Implementation of WFM and responsible for departmental budget control.

Resource planning, management information services, telephony system administration and implementation of WFM

Various roles and responsibilities