Cem Sever Email & Phone Number

Istanbul, Turkey

Service Acceptance and Test ManagementService Acceptance Test of all products and services Ensure to comply with defined project /operating requirements and quality standardsTo find out software defects before going into productionManagement of Testing MSPs and Vendors Test Automation to increase the efficiency and time to market using tools (Selenium, Appium, UFT, Jenkins etc.)Leading the DevOps and CICD transformation enabling pipelines for Agile squadsAgile transformation and scaled agile delivery of all portfolio Release & Environment Management Managing software releases from development stage to productionCoordination of release deployment to production and test environmentsProvide the necessary environments with all integration points and software releases installed for simulating the impact of the developed codeTroubleshooting for test environmentsCreating and Managing Virtual Teams accross all IT domains Defect Management and triage agile teamsEnvironment related integrations and support activitiesPerformance Tuning and best practice implementationsPerformance Tests Measurement

Accountable for all Level 1 operations in IT domain.In charge of Ofis IT, Customer Interaction Technologies, Service Monitoring and Operations Center,IT Incident management departments.Management of ITIL Practices like Event Management , Incident Management, Change Management, Problem Mangement etc.IT coordinator for Business Continuity Management

Responsible for management , installation, operation , maintenance and development of below systems -Vodafone Contact Center Systems ( IVR , CTI , PBX ,Multimedia (email /chat ) , Reporting etc.)-Voice /Screen Recording Systems-Voice Verification System-Work Force Management System-Wall Display System-Help Desk Support For Call Center PC and equipment -Vodafone backoffice PBX systems -Unified Desktop Mesagging Systems -Video Conference Systems-Cabling Infrastructure for telephony network

Responsible for management , operation , maintenance , development and installation of below systems -PBX systems for group companies and branch offices -Telsim Call Center System (CTI, IVR,PBX etc.)-CDR system-Building Automation System -Fire extinguishing and alarm systems -Building music and announcement Systems-CCTV systems -Cabling Infrastructure

Installation and maintenance of Satellite systems , R/L Earth Links , FO connection, Technical Manager for SNG , Live shots , Uplink and downlik of satellite feeds , Have expertise on HPA , Upconverter , R/L , WaveForm , Spectrum , VTR and Camera Systems etc.Organizing ,operating or supervising abroad broadcasting facilities , hiring camera crew , O.B. Van , Satellite Trucks and EBU satellite and other transmission capacities

Education record

Education record