Cemal H. Email & Phone Number

· Troubleshoot critical systems and applications to ensure compatibility with Windows 10 prior to deployment.· Engage with Service owners and managers to ensure a smooth rollout of Windows 10 to onsite services.· Work with Application vendors to package and deliver Windows 10 compatible applications.· Where issues are encountered, to resolve or escalate to relevant internal parties.· Create and maintain suitable documentation to be used by post go-live teams for troubleshooting and informational purposes.· Maintaining Windows Deployment Server (WDS) and Task Sequence (TS).o Responsibilities include: tuning and updating TS for new hardware and applications, resolving issues identified by Second line and Project Delivery teams, ensuring all changes are clearly documented, submitted and approved by Change Management group, updating the catalogue of drivers for all existing and new model of machines.· Identifying and migrating Windows Server 2003 / 2008 application servers to Windows Server 2019 to comply with security standards.· Team Lead for O365 support team, reviewing escalations prior to assignment to resolver.· Managing onsite Cisco Webex video conferencing environment including registration of users, training for staff and organising meetings.· Installed and configured sitewide JaMF MDM Solution to allow COVID positive patients to talk to their families, working with vendor to secure Apple environment to Hospital security standards.· Managing enrolment process for St Georges Apple devices including application profiling and deployment using JaMF.· Working with Systems team to upgrade VMWare ESX environment across the Trust.o Responsibilities include concisely communicating hospital needs to Vendor and ensuring the end solution is suitable. Assisting with the design of solutions, specifying VM specifications, testing critical systems in the Virtual environment by detailed testing and feeding back to the rest of the Systems team where necessary.

· Strong 2nd line skills with experience in troubleshooting, upgrading and installing both hardware and software.· Imaging \ reimaging laptops and Desktops, applying updates, installation of specialist applications,· Supporting BAU by resolving incidents and fulfilling Service Requests· Providing a high level of end user support using remote management software.· Provide key information clearly to management in regards to weekly goals and progress.· Managing User, Computer objects in Active Directory.· Managing user email config in Outlook and from Exchange Console.· Configuring virtualised Windows clients within the onsite VMware environment.· Using ITIL framework to prioritise jobs and resolve tickets within their allotted SLAs.· Working with external Vendors in order to resolve issues with 3rd party software.

· Collated data required by projects on a Trust wide scale and ensured that all data is in a neat and presentable format.· Delivered project reports to deadlines whilst maintaining a high output of work· Provided post project support to users to ensure adoption of new software and workflows and created suitable handover documents for BAU teams.

London, United Kingdom

· Strong 2nd line skills with experience in troubleshooting, upgrading and installing both hardware and software.· Technical lead for Winscribe dictation software including maintenance, systems configs, and troubleshooting issues.· Technical lead for McAfee including Trust wide deployment of AV software, managing enterprise-wide rules and services and recovery / user access on portable devices.· Provided a high level of customer service using remote desktop software such as DameWare and MSTSC.· Reported key information clearly to management in regards to weekly goals and progress.· Utilised Active Directory and SCCM to maintain User accounts and deploy machines.· Managing Email configuration from Outlook client and Exchange Management Console.· Experienced in setting up and configuring virtualised Windows clients.· Using ITIL Framework to identify priority jobs and work to resolve tickets within their allotted SLAs.· Working with external Vendors in order to resolve issues with 3rd party software.

London, United Kingdom

· Remotely managing backups of user data and ensuring data integrity· Delegating with vendors when orders and deliveries ensued.· Team leader position over weekends managing discovery of PCs· Providing key information clearly to management in regards to weekly goals and progress.· Liaising with end users, including management of expectations.· Ability to multi task and prioritize multiple deadlines of deployments and meet said deadlines.

Education record

Education record