IT Infrastructure MgmtTechnical and administrative management of application service integrations between on-premises and cloud-based solutions for the company's customer-facing applications.Application&Service MgmtManagement of TÜRKKEP’s KEP,E-Document and Corporate Solution apps,services and infrastructure, including technical,customer support and administrative processes.Security Operations MgmtEnhancing the company's Cybersecurity strategies in line with evolving regulations and customer requirements, restructuring the CERT team, managing internal & external security audits & leading strategic & tactical planning with the relevant teams.Project MgmtAdministrative and technical management of large-scale infrastructure projects in accordance with budgets & technical requirements.Guiding, managing, and supervising teams for the effective application of current Project Management methods (Agile,Scrum)Administrative and technical planning and coordination in managing the relocation of the entire company infrastructure to a different data center.Software&System IntegrationForming, training, managing and supervising software development sub-teams for the integration and management of corporate software solutions (ERP,CRM,etc)Team MgmtCoordinating with the HR department to manage technical sub-teams, forming&developing teams, providing practical support to Management to enhance employee competencies and managing the related processes on behalf of the Management.Customer Experience MgmtAnalyzing internal & external customer expectations in coordination with relevant departments &planning, coordinating & managing processes to implement appropriate solutions, contributing to the updating & enhancement of the company’s IT solutionsDecision SupportContributing to the rapid and effective resolution of planned & unplanned complex technical and operational issues.Providing tangible support to Management in making strategic decisions based on data and analysis.

Planning and Management of Development Processes:Planning of sprints and managing the development processes of projects within the organization in accordance with agile development methodologies, ensuring timely and cost-effective completion, and reporting on progress.Deployment and Testing Management:Planning and management of deployment and testing processes.Interdepartmental Communication and Collaboration:Facilitating effective and efficient communication among team members, internal and external project stakeholders, other departments and the Senior Management team.HR Management:Forming and developing technical teams, leading the creation of strong collaborative environments, planning tasks and responsibilities (delegation, supervision and reporting), providing the necessary infrastructure and environment for effective work, ensuring the availability of required tools, and managing and reporting the processes necessary for the development of competencies.

CRM Management and IntegrationsSugarCRM & SuiteCRM Installation and Customization:Implementation of on-site SugarCRM and SuiteCRM installations, including data migration from previous applications and customization of the applications according to business processes.ERP-CRM and In-House Application Integrations:Design, development, and deployment of integrations between in-house applications (Registered E-Mail, e-Invoice, e-Ledger, e-Signature, HR, etc.) and ERP-CRM systems in line with internal and external requirements.Automation of all processes within the service lifecycle (offer, order, contract, invoicing, notification, ticket management, announcements, etc.) for individual and corporate customers through the design of process flows using SOAP & REST services, execution of integrations, and management, maintenance, and technical support of the ERP-CRM components of the integrated services.Integration with Public Services:Development, management and maintenance of identity verification and inquiry functions through public services such as MERNIS, MERSIS, KAYSIS, using SOAP and REST services to verify customer registration information.Reporting and Decision Support:Development, management, and maintenance of comprehensive summary and detailed automated and customizable reporting functions within ERP-CRM systems based on the needs of internal and external customers (Support, Sales, Accounting, Operations departments, business partners and clients).Conducting necessary analyses to monitor and optimize the performance of internal and external units and business partners, contributing to data-driven decision-making processes.

Installation, Integration, and Customization of SugarCRM, Provision of technical support and trainingProject Highlights:Construction (Tacer Asma Tavan)Transferred customer data and product hierarchy into SugarCRM via NetOpenX REST services.Synchronized updates and new records in SugarCRM back to the NETSIS (ERP) system through NetOpenX REST services.Textile (Mudo)Migration of customer data, product hierarchy, sales information, and loyalty system from OBASE (online retail system) into SugarCRM.Managed campaigns (SMS, Email) and reporting based on the data from SugarCRM. Performed data migration from OracleDB to MySQL.Building and Construction (Turkuaz Seramik)Migrated customer and product data from MSSQL to SugarCRM.Integrated order data from the dealer portal into the MİKRO (ERP) system via web services.Wholesale and Retail (Migros)Call management, meeting planning and weekly and monthly reporting for wholesale sales units.Insurance (Mapfre Sigorta)Request handling management, directing requests to the appropriate person or department based on products or units.Established SLA levels for customers and created automated alarms based on the SLA levels of the request records.