Christopher M. Email & Phone Number

Goderich, Ontario, Canada

As a Server/Network Support Technician, my role involves working closely with corporate and business customers to resolve service issues and ensure optimal network performance. I manage and maintain firewalls and VPNs, providing secure and reliable network access for all users. Additionally, I oversee the administration of Windows servers, ESXi, and Hyper-V hosts, ensuring their smooth operation across various operational environments.My daily responsibilities include troubleshooting network problems to minimize downtime and enhance productivity. I also install and configure business-critical software according to specific operational needs, adapting solutions to meet the unique requirements of each customer. An essential part of my job is providing onsite and remote troubleshooting and support, where I offer expert guidance and quick resolution to pressing technical issues, ensuring our clients receive the best possible service.

Kippen, On

As a Technical Support Manager, I played a pivotal role in establishing and maintaining a dynamic in-house technical call center, optimizing workflows to expedite issue resolution for customers. By analyzing call data, I identified recurring issues and proactively devised solutions.Utilizing internal expertise, I strategically directed call flows to ensure efficient customer support across diverse infrastructure types including fibre, copper, coax, and wireless solutions across geographically dispersed areas. I spearheaded the design, deployment, and maintenance of custom MSP phone systems for businesses of varying scales.My responsibilities extended to domain and web-hosting management, encompassing C-Panel and WordPress administration. I led the redesign of our internal Windows infrastructure, prioritizing security and functionality to enhance redundancy and resource utilization across Windows, Linux, and hardware infrastructure.A key initiative I led was the implementation of Microsoft 365 sales and services for business clients, offering round-the-clock support as the primary CSP contact. Additionally, I managed a TV internet streaming platform, facilitating coordination between first-tier support, the Network Operations Center, and platform engineers, including set-top box operations.Implementing robust policies and procedures, I ensured regular upgrades of company-provided customer equipment in alignment with best security practices. With proficiency in telecommunications carrier-grade technologies such as copper, fibre, and coax, I consistently delivered top-tier technical support and infrastructure management solutions.

Clinton, Ontario, Canada

In my role I provided comprehensive assistance to small businesses, addressing a wide array of computer, networking, and hardware related issues. From virus protection and removal, to Windows re-installation and troubleshooting various computer-related problems, I ensured seamless operation for my clients.Additionally, I offered expert guidance and support in domain services, assisting small business clients with website hosting, design, and email management. By leveraging my technical expertise, I empowered businesses to establish and maintain a robust online presence, facilitating efficient communication and productivity.

Goderich, Ontario, Canada

As a Telecommunications Technical Support Technician, I offered dedicated technical support services to customers of four leading telecommunications providers, covering a comprehensive range of services including internet, TV, cellphone, and home phone.My expertise in network troubleshooting enabled me to effectively address customer inquiries and resolve issues across various telecommunications services. With a strong foundation in network troubleshooting, I ensured seamless connectivity and optimal performance for our customers, enhancing their overall experience with telecommunications services.

Goderich, Ontario, Canada

As a Cellphone Sales and Service Representative, I provided expert guidance and support to customers seeking cellphone sales and service solutions. Leveraging my in-depth knowledge of the latest technologies and industry trends, I assisted customers in finding the perfect cellphone to meet their needs.In addition to sales, I offered comprehensive service support, addressing issues and resolving concerns to ensure customers' devices operated smoothly. Whether assisting with device setup, troubleshooting technical issues, or providing advice on plans and accessories, I was committed to delivering exceptional service and support to every customer.

Goderich, Ontario, Canada

As a Walmart Bakery Associate, I played a vital role in maintaining the efficient operation of the bakery department by adhering to strict guidelines and procedures.My responsibilities included stocking shelves in accordance with First In - First Out rules, ensuring freshness and quality for customers. I diligently processed damaged inventory, maintaining accurate records and minimizing waste.Preparing products for the next shift was a priority, and I ensured that everything was neatly organized and ready for seamless transition. Additionally, I upheld strict Health and Safety policies, prioritizing the well-being of both customers and team members.

Goderich, Ontario, Canada

As a dedicated Walmart Produce Associate, I upheld the highest standards of quality and efficiency in the produce department.My responsibilities included stocking shelves according to First In - First Out rules, ensuring freshness and optimal presentation for customers. I meticulously processed damaged inventory, maintaining accurate records and minimizing waste.Re-pricing items according to company standards was an essential aspect of my role, ensuring accuracy and consistency in pricing for our customers' convenience. Adhering to strict Health and Safety policies was paramount, and I took every measure to create a safe and clean environment for both customers and team members.In addition, I effectively delegated tasks to ensure the timely completion of daily goals, fostering teamwork and maximizing productivity in the department.

Southwestern Ontario, Canada

As a Computer Support Technician, I played a pivotal role in delivering top-notch technical solutions and support to our clients.Collaborating closely with my team, I contributed to the successful rollout of new computer installations, ensuring seamless integration and optimal functionality within various environments.A significant aspect of my role involved the installation, programming, and thorough testing of IBM cash registers in prominent retail chains. With meticulous attention to detail, I ensured that each system was configured accurately and operated flawlessly, enhancing efficiency and customer satisfaction.

Kitchener, Ontario

As a dedicated Bell Mobility Customer Service Representative, I provided exceptional support to customers, addressing their needs related to troubleshooting, services, and billing with professionalism and expertise.Consistently recognized for excellence, I ranked in the top 100 out of five call centers for customer satisfaction, demonstrating my commitment to delivering outstanding service and exceeding expectations.Throughout my tenure, I maintained strict confidentiality and integrity, safeguarding customer information and upholding the highest ethical standards at all times.

Kitchener, Ontario

As a Photographer's Assistant, I played a pivotal role in ensuring the smooth operation of the photography studio, providing exceptional customer service and support to clients.My responsibilities included digitally enhancing photos and meticulously touching up images for print, ensuring the highest quality output for our clients.I maintained detailed photo tracking sheets, recording essential information to streamline workflow.

Sudbury, Ontario

As a Contract Server Workstation Support Technician, I provided comprehensive technical assistance to staff and students in a dynamic helpdesk environment, offering support in person, over the phone, and on location.My responsibilities encompassed end-user support, account administration, and installations, ensuring the seamless operation of server workstations and addressing any issues promptly and effectively.Additionally, I played a key role in packaging software for distribution in a System Center Configuration Manager environment, optimizing deployment processes and enhancing system efficiency for streamlined operations.

Sudbury, Ontario

As a Server Workstation Support Technician, I seamlessly blended hands-on experience with academic learning through a six-week graded placement and contract position.In this role, I provided comprehensive support to staff and students in a diverse helpdesk environment, offering assistance in person, over the phone, and on location. My responsibilities included end-user support, account administration, and installations, ensuring smooth operations and resolving issues promptly and effectively.Moreover, I actively contributed to software packaging for distribution in a System Center Configuration Manager environment, optimizing deployment processes and enhancing system efficiency for seamless operations across the organization.

Sudbury, Ontario

As an Administrative Assistant at the counseling center, I facilitated smooth operations and provided vital support to both students and staff in a contract capacity.My responsibilities included warmly greeting students and efficiently booking appointments both in person and over the phone, ensuring their needs were promptly addressed.I meticulously processed forms and student withdrawals, including precise data entry for statistical purposes, contributing to accurate record-keeping and reporting.Furthermore, I assisted and completed projects for counselors as required, supporting their efforts to provide high-quality care to our clients.In addition, I provided valuable support to the Admissions and Registrars departments, assisting with various administrative tasks to ensure efficient functioning of these critical areas.Throughout my tenure, I adhered strictly to confidentiality standards in accordance with PHIPA regulations, safeguarding the privacy and security of sensitive information.

Waterloo, Ontario

In the capacity of a Contract Computer and Electrical Engineering Technician, I provided essential technical support and services to ensure the smooth operation of engineering labs and facilities.My duties included the repair of computers, ensuring their functionality and optimal performance for students and faculty.I facilitated the relocation of lab equipment as necessary, ensuring efficient setup and operation of experimental setups and projects.Additionally, I assembled lab assignments for students, supporting their learning objectives and providing them with the necessary resources for their coursework.Furthermore, I managed the Electronics Supply Store, serving customers and ensuring the availability of essential components and materials for engineering projects and experiments.