• Performing backups of PC operating systems, Office software, and IT devices (PCs, printers, scanners, phones, mobile phones, etc.) for internal users. • Ensuring the proper operation of systems and hardware, performing regular checks, and resolving issues. • Conducting software and hardware updates for server and desktop computers. • Installing and managing server, security, and network devices. • Managing Active Directory requests and supporting Exchange Server-related tasks. • Handling software installation requests in accordance with company procedures. • Troubleshooting Windows-based network and printer issues, tracking and resolving malfunctions promptly. • Utilizing tools like ManageEngine Endpoint, Asset Explorer and OpManager to monitor and report on systems. • Managing tasks through Jira and handling PAM operations. • Communicating effectively with C-level executives, providing technical support, and delivering high-level reporting. • Coordinating IT support services within the company, guiding the team, and enhancing operational efficiency. • Performing operational tasks related to Windows domain management. • Actively participating in the monitoring, reporting, and maintenance of active and passive devices, and conducting preventive maintenance when necessary.

Created and managed B2B and B2C sales processes and channels.Developed and implemented strategic sales plans to achieve the company’s revenue goals and expanded market reach.Built and maintained strong relationships with existing customers, ensuring high levels of customer satisfaction.Executed comprehensive customer acquisition campaigns by formulating business and setting smart goals.Engaged extensively with corporate organizations to gain a broad perspective on the full scope of existing sales opportunities.Provided guidance, training, and support to a wide team of sales representatives to enhance their success and act as a mentor.Conducted research on industry trends, competitor activities, and market conditions to identify new business opportunities.Collaborated closely with the marketing team to develop effective sales methods and promotional materials.Prepared and presented sales forecasts, reports, and performance analyses to senior management.