Handling all customer queries in a timely and kind manner within predefined SLA.Getting booking information from Sales,Shipper,Forwarder(via eZİM, inttra) booking confirmation sent forwarders/ultimate shippers by creating booking in AGENTEAM.Create booking within 1 working hours after receiving for standard dry and reefer cargo and 6 working working hours for Hazardous and (OOG) Cargo.Freighting the bookings and preparing all booking data using company’s integrated… Show more Handling all customer queries in a timely and kind manner within predefined SLA.Getting booking information from Sales,Shipper,Forwarder(via eZİM, inttra) booking confirmation sent forwarders/ultimate shippers by creating booking in AGENTEAM.Create booking within 1 working hours after receiving for standard dry and reefer cargo and 6 working working hours for Hazardous and (OOG) Cargo.Freighting the bookings and preparing all booking data using company’s integrated systemsChecking/amending the routing in the system. Sending application for new routing if it is not available in the system.Accepting FOB export bookings from overseas agencies, checking cargo readiness with the shippers/forwarders, equipment situation and nominating available loading vessel. Confirming the booking to shipper/forwarder and contract controlling ZİM agency.Providing information to the shippers for any change on vessels.Handling change of destination,equipment,contract,pick up place etc. all about shipment. Show less

• Effectively plan yard layouts for Dangerous cargo / OOG and general imports, EXPORTS, EMPTIES and Transhipment containers within the parameters of the set yard specification.• Close monitoring of the yard during the loading operation to ensure smooth feeding from the yard to the vessel minimizing re-handling in the yard• Checking of the exports stacks including empties in order to have a perfect preparation for the vessels.• Controlling and planning the complete yard… Show more • Effectively plan yard layouts for Dangerous cargo / OOG and general imports, EXPORTS, EMPTIES and Transhipment containers within the parameters of the set yard specification.• Close monitoring of the yard during the loading operation to ensure smooth feeding from the yard to the vessel minimizing re-handling in the yard• Checking of the exports stacks including empties in order to have a perfect preparation for the vessels.• Controlling and planning the complete yard process in order to achieve maximum productivity and efficiency.• Create and maintain the yard setup and planning to accommodate an average of 18 to 20 crane lifts per hour and maximum utilization of yard equipment.• Allocate yard ranges for exports per vessel / voyage before the gates opening.• Prepare the Daily Yard Work Plans related to discharges, receiving exports, housekeeping etc.• Maintain daily reports on the yard utilization.• Weekly reporting of long standing containers (Full and Empty) to the lines.• Constant monitoring of the yard and arranging the house keeping as required.• Monitor the import blocks and compress the yard basis to reduce scattered containers and create space. Show less

• Ensure all equipment needed for terminal operations is ready and available prior to beginning of operations.• Ensure the optimum utilisation of all equipment deployed during the designated shift period by monitoring equipment work queues and allocating equipment where required to achieve maximum productivity.• Ensure crane sequence of vessel discharge/load operations is following the plan by monitoring all queues and work instructions in order to achieve the highest possible… Show more • Ensure all equipment needed for terminal operations is ready and available prior to beginning of operations.• Ensure the optimum utilisation of all equipment deployed during the designated shift period by monitoring equipment work queues and allocating equipment where required to achieve maximum productivity.• Ensure crane sequence of vessel discharge/load operations is following the plan by monitoring all queues and work instructions in order to achieve the highest possible Quay Crane productivity.• Ensure smooth and speedy movement of containers to/from:Gate and external transfer area by monitoring in special the road queue and straddle carrier pooling.External and internal transfer area by monitoring in special the road and transfer queue and straddle carrier pooling.Internal transfer area and lanes under the quay cranes by monitoring vessel work queues and equipment pools.Automated and manual yard (inter terminal transfers) by planning, dispatching and monitoring work queues and work instructions once required.• Plan and dispatch housekeeping moves once required or based on pre-planning process.• By monitoring all queues and pools, anticipate and reduce any possible future issues in operations.• Be in communication with Yard Planner and Vessel Planner for the requirements of yard equipment (RTG,ECH,RS,TT) for the shift, depending upon how many cranes are working, discharging or loading, or cycling.• Report and document all relevant data during shift and maintain accurate shift report and records as required. Show less