Cem Yener Email & Phone Number

İstanbul, Türkiye

- Preparing the quotations. - Create the bookings on the system. - Being the contact point of all the suppliers (restaurants, hotels etc.)- Complaint management.- Finalizing the deals/agreements with the hotels. - Being responsible of the tours and closure of the guide files.

İstanbul, Türkiye

-Grouping the sold out tours each day according to their hotels for the next day and making them ready for vehicle planning department-Transmitting the departure times of the passengers to be picked up from the hotel as a message to the customer phone numbers. Transmitting the departure times (by contacting the guest through the hotel directory in case there is no phone number in any way) and share the departure lists to the hotels in-Monitoring whether the planning and organization of the tours to be passed is carried out by the Tour Specialist-Short and long term guide planning-Preparation of tour costs and sales prices with the operations manager-Determining SICPA requirements on a weekly basis, notifying the Operations Manager and then informing the Finance Department-Ensuring that the transferman is kept in the area by assigning the transferman in the vehicles for arrivals and departures-Assigning vehicles to the shops entered into the system through the system. Depending on the agreement, directing the asssigment to the vehicle planning department or contacting to the shop itself for the guest to be picked up in time.-Keeping the tour quotation up to date according to changing prices-Monitoring the discounts given by hotel guides and entering them into the system-Monitoring the timely entry of data such as revenues and expenses into the system-Writing the programs of both flight tours and local tours in excel format and sharing them with the relevant guides-Costing the incoming special tour requests and forwarding them to the relevant departments together with the program for sale-Managing and responding to complaints about tours or forwarding them to the relevant unit with an explanation-Sharing Tour Cover on a daily basis

İstanbul, Türkiye

Sales and Operations Specialist• Being the first contact point of the patients who would like to come to Turkey to get their treatments done.• Informing them about the procedures that want to go through such as Hair / Dental / Bariatric / IVF treatments.• Updating the CRM datas in daily basis.• Working coordinately with the doctors and themedical team.• Arranging online consultations according to the doctor's and patients' availabilities.• Preparing the offers after finding about aboutthe patients' needs for the tretments and closingthe deals.• For the patients who have done the prepayment or shared the flight tickets, arrranging thetransfers and creating appointments.• Greeting them in the hospital, briefing them about the whole process and staying with them as a translator in case of a need.• Advertising the post operation products in order to help them to get a better result for theirtreatments and create a secondary saleopportunity.

İstanbul, Türkiye

-Contact to the patients who come to Turkey to have a plastic surgery, the day before their flight to Turkey. -Helping them to find their drivers at the airport. -Explaining what to do - not to do one day before of their surgeries.-Greeting them at the hospital at the day of surgery. Building the bridge between patients and doctors. -Briefing them on aftercare process. -Selling products of the company for them to have a better post-op process.-Solving instant problems appeared on the field. -Briefing superiors about whole process.-Organising the latest updates of the patient's medical journey by using CRM software.

İstanbul, Türkiye

- Built rapport with customers by offering friendly, knowledgeable, and supportivecustomer service- Guided customers on purchases based on interests, promotions, and other salesand preferential parameters.- Reporting the sales and the guest details daily basis.- Checking the costumer calls resulted as sale, and reporting the misinformations if there is any.- Joining the tours, having the guest experience to make it easy to sell the tours on the phone.- Updated customer database on a daily basis- Responded accurately and professionally to all customer queries- Recommended new products and upcoming events to customers.- Solving the problems between the hotel and the guest , and briefing the tour guides about the guest list.

Greater Grand Rapids, Michigan Area

- Greeting the customers and directing them to the tables available.

Michigan Mi/Usa

- Handled customer complaints with empathy and composure.- Answered calls, responded to emails, and spoke with clients face-to-face.- Greeting the guests and briefing them about the activities and the rules of the hotel.

Istanbul, Turkey

- Greeting the guests at the reception , briefing them things about the hotel , activities and the touristic places around. - Supervise the preparations of the meals. - Solving the problems they might have during their stay. - Writing the shifts of the employees week by week.

Istanbul, Turkey

- Greeting the guests at the reception. - Walking them along to their rooms . - Briefing about activities , meal times and the specific details of the hotel . - Quickli solving the problems the guests have with the hotel .

Istanbul, Turkey

- Advertising the hotels to the guests . - Greeting the guests face to face and reccomending a hotel or a tour according the wishes they have. - Reporting the sales daily basis. - Supporting the operational departments if required. - Working on the prices and the deals the company will make with the hotels.