• Implementing product strategy and plan• Planning the product through the entire process and prioritizing the development of new features• Analyzing competitors, their activities, and market shares• Preparing product development plans• Leading and collaborating on the development of product, marketing, and partner strategies• Analyzing user requirements for product functionality improvements• Documenting product functionalities and new requirements• Preparing monthly reports• Planning and executing changes• Planning and executing projects• Collaborating with the development team, QA team, and customer support

• Planning, developing, and maintaining test cases• Planning, developing, and maintaining automated tests• Performing manual testing to ensure quality• Preparing test execution reports• Documenting test cases and processes, maintaining records of product tests, defects, and procedures forresolving product malfunctions• Analyzing defects and reporting on malfunctioning• Preparing and maintaining test environments• Creating user manuals and materials

• Set goals and strategies to achieve these goals• Reorganizing support processes• Reorganizing customer onboarding processes• Process description in Confluence• Education and counselling for support agents

• Analyst for Register of Vehicles and Vehicle Registration Certificates, Register of driving licences andFormNET• Requirements analysis and writing specifications for applications• Presentations and training of end-users• Communication with external service providers (programmers) - writing test scripts and testing

• Help desk support (first, second and third level)• Communication with clients- assisting product managers• Qualifying co-workers about novelties in the application• Making monthly reports and statistics• Analyzing imperfections and providing advices for new functionality• Editing web pages about products- designing graphical user interfaces

• Testing applications• First and second-level support

• Market research• Programming questionnaires• Preparation of databases (SPSS)• Sample preparation

Writing instructions for users of ERP application.