- Managing and leading 40 people of aftersales and spare part team- Managing field organization including 75 authorised services and spare part sellers- Service development activities- Applying company policies and brand standards in the field- CSI improvement activities- Managing spare part organization including : lojistics and warehouse management, stock-order management, purchasing, establishing target oriented discount policy, field people management, risk management, turnover target realization, pricing, improving alternative parts turnover like selling oils, filters, brake pads, cluthes,etc. , collecting market intelligence from the field, designing campaigns and promotional activities- Coordinating and improving relations with after sales and spare part contacts of domestic companies and the companies abroad like Hyundai , IIA, Exedy, FPT, Valeo, etc.- Managing warranty budget and implementing warranty audits,- Managing publications : Warranty booklet, owner’s manual, repair catalogue, spare part catalogue, service bulletins- Implementing recall campaigns in coordination with factory quality department- Monitoring and reporting quality problems- Organizing regular quality improvement meetings- Monthly reporting of after sales activities- Monitoring performance indicators of field people and network- Managing after sales and spare part module of dealer communication system- Customer relations management and establishing loyalty program- Call center management (road side assistance and complaint line)- Managing and coordinating Bus business aftersales requirements- Establishing and managing 6 garages of İETT, Konya and Kocaeli municipality in which 200 employee of outsourced companies is working for repair and maintenance of 900 buses produced by Karsan

- Managing 9 people in the department,- Coordination between Chery China and Mermerler- Determining the network development plan(open positions, potential and competitor analysis all over Turkey to define the optimum number of sales and after sales points) according to company targets,- Implementation of the network development plan,- Analysing the critical prosesses like test drive for improvement purposes,- Determining the new discount scheme with respect to new Block Exemption Regulations- Re-designing of the new contracts with respect to new Block Exemption Regulations,- Setting the sales and after sales premises standards and process standards with respect to new Block Exemption,- Monitoring dealer profitability and making action plans with the dealers having profit problem,- Assisting dealers for their yearly business plans,- Paying periodic conditional profit margin of dealers by evaluating their CSI and standard application performance,- Renewing the network signalization by negotiating with suppliers,- Planning and implementing yearly commercial training of dealers

- Application of company policies like standards, sales and after sales processes, in the field, - Managing Sales and after sales operations of the given zone with 7 field people (sales, service and spare part) to reach the targets,- Managing dealer network, controlling and monitoring fleet and active sales activities, monitoring their performance indicators and providing marketing support,- Monitoring competitors in the field and reporting about market dynamics,- Joining monthly campaign and budget and pricing meetings and creating monthly or instant marketing actions,- Organizing and coordinating local marketing activities of the dealers,- Organizing monthly dealer meetings to give the message of short term and medium term company targets, realizations,- Keeping the dealer network in an enthusiastic and ambitious working desire,- Monitoring Customer Satisfaction Index of Turkey and each dealer, making action plans to increase customer satisfaction,- Monitoring and organizing CRM applicatons,- Monitoring dealer profitability and organizing periodic meetings to analyze the profitability problems,

- Managing 7 people in the department,- Determining the network development plan(open positions, potential and competitor analysis all over Turkey to define the optimum number of sales and after sales points) according to company targets,- Implementation of the network development plan,- Analysing the critical prosesses like test drive for improvement purposes,- Determining the new discount scheme with respect to new Block Exemption Regulations- Re-designing of the new contracts with respect to new Block Exemption Regulations,- Setting the sales and after sales premises standards and process standards with respect to new Block Exemption,- Monitoring dealer profitability and making action plans with the dealers having profit problem,- Assisting dealers for their yearly business plans,- Paying periodic conditional profit margin of dealers by evaluating their CSI and standard application performance,- Renewing the network signalization by negotiating with suppliers,- Planning and implementing yearly commercial training of dealers

- Application of company policies like standards, sales and after sales processes, in the field, - Managing Sales and after sales operations of the given zone with 7 field people (sales, service and spare part) to reach the targets,- Managing dealer network, controlling and monitoring fleet and active sales activities, monitoring their performance indicators and providing marketing support,- Monitoring competitors in the field and reporting about market dynamics,- Joining monthly campaign and budget and pricing meetings and creating monthly or instant marketing actions,- Organizing and coordinating local marketing activities of the dealers,- Organizing monthly dealer meetings to give the message of short term and medium term company targets, realizations,- Keeping the dealer network in an enthusiastic and ambitious working desire,- Monitoring Customer Satisfaction Index of Turkey and each dealer, making action plans to increase customer satisfaction,- Monitoring and organizing CRM applicatons,- Monitoring dealer profitability and organizing periodic meetings to analyze the profitability problems,

- Handling all the customer applications to the company,- Organizing dealers’ and services’ customer care representatives,- Setting the job description of customer care representatives in dealers,- Supporting trainers to train the customer care representatives- Managing all the written answers to customers and customer related corporations,- Reporting customer applications(quality problems, service applications and classifications).- Managing call center- Quality improvement activities