Throughout my role, I am providing essential technical support to SC CEE customers and distributors regarding our products at a first-level basis. This includes guidance on selecting the right parts, choosing appropriate materials, and identifying replacement products and spare parts. I am supporting as the vital link to the division's Product Support team, ensuring seamless follow-up on new product projects.Key responsibilities include:- Identifying suitable products and alternatives (including obsolete items and competitor products) and coordinating with divisions as needed.- Delivering training sessions both internally and for external customers.- Preparing and delivering quotes, ensuring accuracy and completeness of inquiries.- Consulting on pricing, field service, and customer service matters, and clarifying requirements with the relevant divisions.- Identifying articles and determining viable alternatives.- Meticulously preparing and organizing all relevant information to ensure high-quality completion and forwarding of requests.

Remote Automation Specialist:Over the past year, I specialized in delivering remote automation services to global clients, optimizing pump and tank operations to minimize downtime and enhance efficiency.Client Engagement and Training:During this time, I ensured consistent and effective communication with clients, providing comprehensive training on devices and systems to empower their operations.Quality, Efficiency, Sustainability:I was dedicated to delivering innovative and eco-friendly solutions, offering unparalleled global customer support, and continually striving to enhance quality and efficiency in all our services.

During this internship, I had the opportunity to deepen my skills and knowledge in steel casting, sand molding, and mold design. Additionally, I gained valuable hands-on experience melting steel using an induction furnace, further broadening my practical expertise in the field.

After completing an English university preparation program, I participated in the Work & Travel Program, which allowed me to work in the United States for approximately 90 days. This experience provided me with the opportunity to immerse myself in new cultures and meet new people, significantly contributing to my personal and professional growth.