As a Senior High Touch Operations Manager at Cisco, I have over twenty years of experience in leading and supporting complex and strategic projects for high-value customers across various industries. My mission is to ensure customer satisfaction, retention, and loyalty by delivering tailored solutions and services that meet their business needs and goals.I have multiple industry certifications that demonstrate my technical skills and knowledge, as well as a strong background and expertise in digital transformation and cloud technologies. I am passionate about helping my clients achieve their digital transformation goals, and the adoption of the latest cloud solutions that will enhance their performance and productivity. I am also adept at problem solving, cross-functional team collaboration and effective communication with stakeholders at all levels.