- Provided personal support to help premier customers (individuals that have TL100k or more savings) to manage their personal economy, identified the needs of the customers,- Built long lasting business relationships by assisting premier customers with all banking operations on financial products such as Dual Currency Deposit (“DCD”), Eurobond, Investment Funds, Treasury Bonds, Government Bonds, Time Deposits, Spot Foreign Exchange Transactions, Gold Trade, Mortgage, Car Loan, Personal Loan, Commercial Loan, Auto Insurance, House Insurance, Individual Accident Insurance, Compulsory Earthquake Insurance, - Cross Sell,- Oversaw daily departmental functions, identified problems and potential delays and made necessary changes to provide quality service,- Assessed credit applications with a notion of risk, classified loans,- Asssed and evaluated market conditions to identify sources for potential new client base,- Followed up on referrals and leads to establish new customer contacts,- Resolved customer complaints and disputes in professional, efficient and diplomatic manner,- Acted as a mentor to various employees on procedures and processes in accordance with banking regulations,- Acted as a leader to the team and built sustainable relationships within the team