● Excellent customer service orientation with the ability to handle guest inquiries and complaints tactfully.● Utilized front desk software systems to check guests in and out, assign rooms, process payments, and respond to special requests or concerns quickly.● Resolved customer disputes promptly while maintaining a professional attitude at all times.● Monitored lobby activity throughout the night to ensure safety protocols were followed.● Proficient in Microsoft Office Suite, including Word, Excel, and Outlook.● Supervised the work of other staff members during night shift hours including assigning tasks, monitoring performance, providing feedback and guidance, and resolving conflicts.● Posted room charges and room taxes to guest accounts for payment.

● Greet and acknowledge all residents and announce/sign in all guests, contractors/vendors.● Project a consistent image that complements the property through appearance, performance, and service orientation, while ensuring property rules and regulations are enforced.● Complete daily shift reports giving a time-stamped overview of what went on during shifts.● Facilitate research of local venues, restaurants, and visitor spots per guest requests.

I helped open a new hotel as the night auditor. Formerly the headquarters of the Chicago and Northwestern Railroad, the building features a dual-branded hotel Hilton Garden Inn and Canopy by Hilton.● I handled all aspects of the hotel front desk during overnight hours, including answering the telephone and emails, greeting new visitors, and assisting in-house guests with check-outs and other needs.● I created reports detailing the number of occupied and vacant rooms and daily revenue totals to give to management, housekeeping, and accounting departments● Performed daily audits of hotel activities such as room occupancy, revenue postings, and housekeeping status reports.● Posted room charges and room taxes to guest accounts for payment.

● Participated in weekly meetings with management team to discuss operational objectives.● Performed periodic reviews of employee performance in order to recognize outstanding contributions or address any issues that may arise.● Created schedules for staff members according to business needs while taking into account their preferences whenever possible.● Demonstrated excellent customer service and problem-solving skills while supervising daily operations of the front desk.

● Ensured all paperwork was completed correctly before closing out shift.● Excellent customer service orientation with the ability to handle guest inquiries and complaints tactfully.● Provided exceptional hospitality services to ensure a pleasant stay for all guests.● Performed daily audits of hotel activities such as room occupancy, revenue postings, and housekeeping status reports.● Posted charges for rooms, food, liquor, or telephone calls, to ledgers, manually, or by using computers.

My GM sent me to the Element in Detroit, Michigan, to help due to a high turnover rate at the front desk.● Developed strong customer service and communication skills while managing a busy front desk.● Trained new staff members on front desk procedures and best practices.● Assisted guests with check-ins and check-outs, reservations, room changes.● Provided administrative support to other departments as needed.● Participated in weekly meetings with managers to discuss and address hotel topics and concerns.