Centell Thornton Email & Phone Number

Chicago, IL, US

Chicago, Illinois, United States

• Excellent customer service orientation with the ability to handle guest inquiries and complaints tactfully.
• Utilized front desk software systems to check guests in and out, assign rooms, process payments, and respond to special requests or concerns quickly.
• Resolved customer disputes promptly while maintaining a professional attitude at all times.
• Monitored lobby activity throughout the night to ensure safety protocols were followed.
• Proficient in Microsoft Office Suite, including Word, Excel, and Outlook.
• Supervised the work of other staff members during night shift hours including assigning tasks, monitoring performance, providing feedback and guidance, and resolving conflicts.

Chicago, Illinois, United States

• Greet and acknowledge all residents and announce/sign in all guests, contractors/vendors.
• Project a consistent image that complements the property through appearance, performance, and service orientation, while ensuring property rules and regulations are enforced.
• Complete daily shift reports giving a time-stamped overview of what went on during shifts.
• Facilitate research of local venues, restaurants, and visitor spots per guest requests.

Chicago, Illinois, United States

• I helped open a new hotel as the night auditor. Formerly the headquarters of the Chicago and Northwestern Railroad, the building features a dual-branded hotel Hilton Garden Inn and Canopy by Hilton.
• I handled all aspects of the hotel front desk during overnight hours, including answering the telephone and emails, greeting new visitors, and assisting in-house guests with check-outs and other needs.
• I created reports detailing the number of occupied and vacant rooms and daily revenue totals to give to management, housekeeping, and accounting departments
• Performed daily audits of hotel activities such as room occupancy, revenue postings, and housekeeping status reports.
• Posted room charges and room taxes to guest accounts for payment.

South Bend, Indiana Area

• Participated in weekly meetings with management team to discuss operational objectives.
• Performed periodic reviews of employee performance in order to recognize outstanding contributions or address any issues that may arise.
• Created schedules for staff members according to business needs while taking into account their preferences whenever possible.
• Demonstrated excellent customer service and problem-solving skills while supervising daily operations of the front desk.

South Bend, Indiana Area

• Ensured all paperwork was completed correctly before closing out shift.
• Excellent customer service orientation with the ability to handle guest inquiries and complaints tactfully.
• Provided exceptional hospitality services to ensure a pleasant stay for all guests.
• Performed daily audits of hotel activities such as room occupancy, revenue postings, and housekeeping status reports.
• Posted charges for rooms, food, liquor, or telephone calls, to ledgers, manually, or by using computers.

Detroit Metropolitan Area

• My GM sent me to the Element in Detroit, Michigan, to help due to a high turnover rate at the front desk.
• Developed strong customer service and communication skills while managing a busy front desk.
• Trained new staff members on front desk procedures and best practices.
• Assisted guests with check-ins and check-outs, reservations, room changes.
• Provided administrative support to other departments as needed.
• Participated in weekly meetings with managers to discuss and address hotel topics and concerns.