John Centeno Email & Phone Number

Roseville, California

Folsom, Ca

Perform tasks involving physical labor for concrete and masonry construction projects. May operate a variety of hand and power tools. May clean and prepare site, dig trenches, set braces and various concrete form, erect scaffolding, clean up rubble and debris and remove waste materials. May assist other craft workers

Rocklin, Ca

Customer Support / Fraud Prevention Specialist, assist customers with phone order verification and order processing.

Roseville, Ca

- Qualify customers requirements and needs for solar products- Spoke to customers over the phone to build preliminary solar systems- Worked with customers to ensure accurate solar system production and benefits- Maintained integrity through sales performance, building trust and loyalty with our customers- Cultivated company culture through detailed communication with excellent rapport and personal commitment

Folsom, Ca / Rancho Cordova, Ca

- Drives call center initiatives while leading sales team with growth and revenue- Works with senior leadership cultivating operations, performance and company culture- Managed relationships with outside vendors through sales, performance and communication- Created various strategies to improve performance and to increase sales revenues- Maintained employee morale and drive through incentives and strategic competition- Maintained integrity through sales performance, building trust and loyalty with our customers- Cultivated company culture through detailed communication with excellent rapport and personal commitment

Folsom, Ca

- Managed team of 13 while balancing performance and driving company initiatives- Continuously drove customer loyalty and retention by maximizing marketing campaigns- Monitored customer/employee interaction to maintain team performance and customer satisfaction- Created call center initiatives on driving additional growth opportunities- Held technology / product trainings to increase employee knowledge and drive incremental sales

Folsom, Ca

- Experienced in driving call center employee performance, sales initiative and incremental growth- Developed and supervised all new hires with outstanding sales growth year over year- Ensured consistent performance development and performance through 1:1 meetings- Maximized on growth and pull through opportunities while maintaining strategic efforts

Folsom, Ca / Sacramento, Ca / Roseville, Ca / San Francisco, Ca

- Managed all personnel, policies and procedures- Responsible for staffing and scheduling based on forecasts, trends and business needs- Excelled in managing sales consistent operational performance- Ensured employee development, customer growth and manintained total store operations

Folsom, Ca

- Supported National and Major Account Managers and other various government agency accounts- Processed all orders and assisted with billing for various government account agencies- Maximized growth through government agency employee phone programs- Maintained all customer marketing information and solicitations

Folsom, Ca / Rancho Cordova, Ca

- Managed high profile corporate accounts- Worked with sales staff on new customer implementations & order processing compliance- Provided consistent communication with contacts to ensure positive customer experiences