• Triage and resolve technical support issues from requesters.• Receive reported issues from requesters and document issues or requests in Zendesk ticketing system• Ensure all software on learning labs computers is properly licensed and secure• Ensure equipment is reset between classes and workshops• Keep labs are orderly, safe, and clean• Report equipment in need of repair in a timely manner• Track Learning Lab usage• Facilitate workshops• Collect and store demographic data when volunteered by participant• Provide information to clients about sources of low-cost computers or other internet-connected devices and device repair and maintenance for which they may qualify.

Software EngineerBuiness ConsultantPhotographer IT Technology Consultant

• Utilized Service now platform system for Customer relationship management • Caysoft, SCCM, (System Center Configuration Manager) Active Directory, Jamf, Intune, Azure• Served as a liaison with other teams to ensure the prompt completion of tickets including opened, aging, past due, escalation of tickets.• Assisted in the delivery and setup of company laptops.• Responded to incoming requests via ServiceNow tickets queue.• Respond to users regarding equipment recovery tasks (EQRs)• Communicated with manufacturers regarding warranty repair.• Recycled and retired equipment following industry best practices

• Provided technical support to campus wide church services• Collaborated in audio and video equipment installation,• Provided enterprise level support and troubleshooting with programs such as ProPresenter.

As a Color Coded Kids Instructor I make it my mission to uphold the core values of the organization. The students are taught industry level software methodologies in an interactive and immersive way with guided collaboration and peer mentoring.● Teached software engineering principles and concepts to students● Developed and delivered interactive instructional materials● Provided guidance and mentoring to students● Assisted students in troubleshooting and problem-solving● Facilitated hands-on coding exercises and projects● Assess student progress and provide feedback● Stayed up-to-date with current trends and technologies in software engineering● Collaborate with other instructors and staff to improve the curriculum● Managed classroom environment and ensure a positive learning experienceSome areas that are taught are Version Control Systems, HTML ,CSS , Java ,Javascript, Bootstrap and React Native coding environments.

● Taught software engineering principles and concepts to students● Develop and deliver interactive instructional materials● Provide guidance and mentoring to students● Assist students in troubleshooting and problem-solving● Facilitate hands-on coding exercises and projects● Assess student progress and provide feedback● Stay up-to-date with current trends and technologies in software engineering● Collaborate with other instructors and staff to improve the curriculum● Manage classroom environment and ensure a positive learning experience

Software Development Tutor Languages: Java,C++, Javascript

Monitored customer satisfaction rating within the applications customer feedback portal.Researched application improvement strategies for senior level developers.Preformed end to end User Testing. Documented Test Cases and preformed test cases in Jira. Software Used: Test-Flight, Developer, and official Apple Application distribution platform.

• Performed Project Management activities, including scheduling, facilitating, task assignments and communication.• Developed the first National Community Help Desk Newsletter• Assigned, and directed work, established priorities, coordinated efforts expedite workflow, ensured assignment was completed in timely fashion and accordance with established policies and procedures.• Built and motivated a strong and cohesive team that was customer-focused and possessed the technical competence to deliver services that meet or exceed the needs of the organization.

• Proficiently handled incoming requests, effectively documenting issues and requests via the Zendesk ticketing system.• Successfully operated in a remote work environment, utilizing remote tools to address technical issues and requests under the guidance of leadership.• Quickly adapted to and supported essential applications and services relevant to the community, providing education and assistance to requesters.• Conducted in-depth issue research at the helpdesk, authored comprehensive knowledge articles outlining challenges and their resolutions.• Developed and oversaw Knowledge Base Articles to ensure thorough documentation and troubleshooting resources.• Facilitated technology workshops that enhanced community outreach and engagement efforts.

• Teaching Assistant for an Accelerated Part-time Web Development Coding Session.• Provided weekly one on one sessions with students to help them understand the concepts of web development and real-world applications to solve industry level cases while utilizing cutting edge technology. • Assisted in peer-to-peer programing studios to teach the learners real world coding collaboration and mentoring.• The coding methodologies used are React, Java, JavaScript, HTML, and CSS.• The IDEs used were Visual Studio Code, IntelliJ and Replit.

Managed digital media presence and product distribution to increase sales by 10% annually. Helped managed new client relations and increase presence across the Saint Louis area. Increased sales by 20% during weekly market fairs.Implemented a more robust digital system for clientele tracking.• Provided IT support for Printers, Mobile Devices, and company computer systems in person and remotely • Executed plans for computer systems resulting in stress free data management • Managed Enterprise software such as Microsoft Suite and Google Suite • Operating Systems supported Mac OS and Windows, XP,7,10,11 • Provided local and online storage support for business files and crucial data • Provided Virus protection and Malware tracking and monitoring for data integrity • Provided network troubleshooting networked computer system environments and peripheral devices

Managed computer systems and provided in person support for Mac and Window OS workstations and equipment. Tested out unreleased operating systems and applications to make sure it aligned with company policies and regulations.Provided Executive level support increasing customer satisfaction rate by 20% Provided Onboarding and off boarding employee equipment management. • Developed and maintained knowledge base and procedure documentationManaged workstation configuration and audio and video set up for global conference room meetings.Managed active directory and password reset configuration. • Developed and maintained asset logs for company equipment • Served as a liaison with other teams to ensure the prompt completion of tickets including opened, aging, past due, escalation of tickets increasing productivity by 70%

Coached in business processes and problem solving fundamental to guide in the use of industry lead programming languages such as HTML , JavaScript,CSS and Java.Increased awareness of business collaboration and project planning within the mentees.Awarded mentoring certificate by the University of Missouri Saint Louis Wonmens Hackathon Committee for outstanding volunteer mentor work.

Managed the customer relations between students and university staff members. Increased customer satisfaction by 10% while maintaining proper ethical standards.Assisted in event coordination and interior decoration.

Participated in a top accredited University executive mentor program to increase industry readiness in the Saint Louis area.Maintained proper time management and moral ethical conduct to increase a stream line of communication with peers and Mentor.Awarded letter of completion from program director.

Remote Help Desk Specialist.

Provided professionally lead tutoring in computer programming fields such as C++, Java, JavaScript, C# as well as Mac,Windows, Linux Operating Systems configurations.

Provided research and collective data for weekly Podcast with up to date resources for community outreach and productivity throughout the Saint Louis area.Increased broadcast engagement with on the air question and answer segments.

Managed financial data within the church organization on a weekly basis. Maintained building upkeep and helped with project management in event gatherings.

Studied cloud computing and data management Experienced daily trouble shooting methodologies of the Information Technology department to solve real world problems.Expanded knowledge on the use of servers and the national data systems for clients and contractors.

Used customer service methodologies to actively increase customer relationsIncreased social media advertisement to drive sales increase by 20% during the second quarter.Maintained proper resturant sanitation during statewide inspections to maintain effeceint production of sales.

Assisted in construction of local street roads using asphalt and industry standard materials while adhering by the state and local safety guidelines.Enforced safety regulations and assisted in the creation of traffic signs and road guides during construction phases.Daily upkeep of workspace and landscaping envoirment and acquaint tracking of city ordnance regulations.

Participated in the Urban League School to Business Program to actively engage in with high level professionals and learn the ins and outs of corporate employmentParticipated in assigned job role to effectivlety learn about time, money management and team collaboration.Awarded School to Business certificates with partnering companies of Boeing and AT&T respectively