Edward Alvarado Email and Phone Number

**About Solstice Innovations Inc.:**Solstice Innovations Inc. is a leading SaaS insurance startup committed to transforming the insurance industry through advanced technology solutions. We specialize in delivering innovative, customer-centric insurance products powered by cutting-edge technologies.**Role Overview:**As a Full Stack Software Engineer at Solstice Innovations Inc., I play a pivotal role in developing and maintaining our cloud-based SaaS platform. My responsibilities span both front-end and back-end development, collaborating closely with product and design teams to deliver scalable and high-quality software solutions.**Key Responsibilities:**- Designing, developing, and maintaining robust, scalable web applications using React, JavaScript, and TypeScript.- Implementing responsive user interfaces ensuring seamless performance across devices and browsers.- Developing RESTful APIs and integrating with third-party services to enhance platform functionality.- Writing efficient, reusable, and well-documented code to maintain high standards of software quality.- Conducting thorough code reviews and providing constructive feedback to team members.- Troubleshooting and debugging issues across the full software stack to maintain platform stability.- Staying current with emerging technologies and best practices to drive continuous improvement in our technology stack.**Skills and Qualifications:**- Bachelor’s degree in Computer Science Majoring in Software Development, - Extensive experience as a Full Stack Developer with proficiency in React, JavaScript, and TypeScript.- Solid understanding of web security principles and best practices.- Excellent problem-solving skills with a proactive approach to addressing technical challenges.- Effective communication and collaboration skills to work effectively within a cross-functional team environment.

Receives inquiry or request for advice or service from current members through various channels, including phone calls, emails, and faxes.Asks questions to discover key information and life events and understand need or problem. Documents relevant information.Recognizes life events, understands and assesses the member's needs, financial situation, and goals.Makes recommendation(s) and motivates member to take action on recommendation(s). Overcomes objections using basic salestechniques and developing persuasion skills and implements recommendation(s).Educates the member on how regulatory changes will impact a product.Articulates benefits and motivates the member to acquire and/or retain various life insurance and health products through inbound and outbound member communications.May provide limited member servicing support.Ensures adherence to company and regulatory practices.Supports enterprise business goals through the achievement of individual referral and product acquisition goals.Demonstrates proficiency in routine life insurance and annuity skills, processes, and products.Other duties as assigned.

Applies listening skills to understand member’s concerns and confidently influence their decisions towards a stronger financial security. Applies expert knowledge of products, services and processes.High proficiency in product acquisition and member service techniques.Setup weekly, monthly and quarterly Member Satisfaction reports for team and district. Seeks guidance from team members to resolve issues and identify appropriate issues for escalation.Consistently exceeding expectations in sales, referrals, ERSM, MAS transfers and customer service with a passion for relationship building. High proficiency in referral skills and relationship building with member by understanding life events and knowledge of multi-company product opportunities.Extensive knowledge of auto, renters, valuable personal property and Homeowners policies.

Applies listening skills to understand member’s concerns and confidently influence their decisions towards a stronger financial security. Applies expert knowledge of products, services and processes.High proficiency in product acquisition and member service techniques.Setup weekly, monthly and quarterly Member Satisfaction reports for team and district. Seeks guidance from team members to resolve issues and identify appropriate issues for escalation.Consistently exceeding expectations in sales, referrals, ERSM, MAS transfers and customer service with a passion for relationship building. High proficiency in referral skills and relationship building with member by understanding life events and knowledge of multi-company product opportunities.Extensive knowledge of auto, renters, valuable personal property and Homeowners policies.

Organized weekly ordering for Branch.Custodian for ATM and teller cash dispenser.Organized branch events and campaign activities. Performed cash audits on branch employees and entities.Handled vault custodian duties in the absence of custodian. Lead morning huddles with news and updated procedures.Engaged clients building strong repertoire for future business.Strong referral skills with both new customers and current clients. Performed maintenance on client's accounts using Customer Assist. Set hourly goals for tellers to ensure deadlines are met efficiently. Actively trained and mentored branch employees on new policies and procedures.Set training standards for audit ready procedures and guidelines throughout the branch.Self sufficient in solving client problems on the spot, meeting with branch manager when needed.Wide knowledge of compliance material using suspicious activity reports, customer transaction report and monetary instrument purchase logs in a daily environment.

Handled the daily operations reports.Created Excel spreadsheets for customer information.Verified accuracy of all customer information through customer assist.Set hourly, daily and weekly goals based upon current performance and team meetings.Built a SharePoint site, increasing speed, quality and quantity of all work within project management.Built databases from tables, queries and forms to create a fluid connection between departments using Microsoft Access.

Set financial budgets for inventory orders.Made suggestions to customers; to enhance their shopping experience.Created sales forecasts of the upcoming weeks in response to previous sales.Operated deli machinery with utmost care regarding health and safety. Provided exemplary customer service by greeting customers in the department and ensuring their orders are filled to meet their expectations.