Protonuveau MENA is focused on driving digital transformation and strategic growth across the MENA region. As the Chief Information Officer (CIO) and Managing Partner, the role involves overseeing innovative technology solutions, leveraging AI, data analytics, and cloud technologies to enhance operational efficiency, compliance, and sustainability efforts.In addition to leading technological initiatives, I also play a key role in shaping the strategic direction of the firm, expanding market presence, and delivering exceptional value to clients. A core focus is helping organizations navigate digital transformation challenges and align with global frameworks such as the UN Sustainable Development Goals (SDGs) to ensure they are future-ready.

As a Senior Institutional Asset Manager specializing in digital assets, I bring extensive expertise in navigating the rapidly evolving landscape of blockchain and cryptocurrency investments. With a strong background in asset management and a deep understanding of institutional finance, I focus on building robust digital asset portfolios that align with strategic financial goals and compliance standards.My role includes assessing emerging opportunities in decentralized finance (DeFi), tokenized real assets, and blockchain-based financial products, ensuring optimized returns for institutional clients. By leveraging market insights and employing sophisticated risk management practices, I deliver tailored solutions that maximize growth potential while addressing the unique regulatory, security, and operational challenges of digital assets.Driven by a commitment to client success, I thrive at the intersection of traditional finance and digital innovation, guiding institutional investors through the complexities of cryptocurrency markets and enabling them to capitalize on digital assets as a viable component of diversified portfolios.

With a keen eye for innovation, we integrates cutting-edge technologies and fosters cross-functional collaboration to drive continuous improvement. Investeta Sustainability, emphasizing his commitment to incorporating eco-friendly and sustainable practices within the operational fabric of the organization. This positions Investeta Sustainability as a dynamic leader, dedicated to not only optimizing operational excellence but also championing sustainability as a core value within the MENA region.

الإشراف على العمليات العامة ووضع استراتيجيات لشريان الحياة للمنظمة وإدارة الأعمال مع التركيز على الخدمات والتوسع للاستفادة من الاتجاهات القادمة في السوق.

Artificial Intelligence service provider leveraging Deep Learning for Sustainability.Inspired Vision Coming Soon.

The Change and Incident Manager leads the change management practice within the Information Technology function and seeks to reduce risk to the business. This role is responsible for ensuring appropriate planning and coordination of the activities required to successfully manage the introduction of changes to SALIK's regulated and compliant technology systems and ensure that requested changes and associated actions meet SALIK's business needs and adhere to Information Technology Infrastructure Library (ITIL) best practices and company policies.• Support Major Incident, Change and Problem Management for RTA SALIK and responsible for Change Management ensuring that governance is defined and adhered to.• Manage and coordinate Major Incident, Problem and Technical Change across the organization and coordinate key interfaces between Change Management and other processes.• Drive service restoration by providing a link between the Customer, Support and Operations. • Assume end to end ownership of Problems from identification through to resolution ensuring the process and its execution remains in line with the ITIL Service Management methodology and industry best practice frameworks. • Act as the central point of contact for all Technical Change concerning SALIK• Own and manage the dedicated Change Management process for a single large customer.• Carry out Incident Post Mortems and/or Root Case Analysis.• Act as the final escalation point for customer. • Reviews service failures to highlight and drive process improvement opportunities. • Coach teams on how to apply industry best practices during Major Incidents. • Manage the relationships with vendors and partners that may need to be engaged during major incidents. • Act as an advisor to the business for upgrade and maintenance projects. • Lead regular Change Advisory Board and Emergency Change Advisory board meetings, as required.

- IT Operations Management:Management of Day to Day of ITSM program (operations) with different clientsAccountable for team’s production & quality as well as for SLAs for Delivery of the ProjectsRaising and approving invoices for clients and be the point of contact with accounting team.Manage the relationship with the business stakeholders, internal resources and external vendorsActing as a main focal point between IT and business units- Resource Management:Budgeting of projects and costing,300+ outsourced staffs within 8 government accounts (clients).Resource allocation among projects and outsourcing opportunities.Analyze employee and space requirements and equipment layout; implement changesTalent Acquisition and HR Process Management. Participating with HR recruitment process during hiring.Implementation of Hiring process to ensure timely deployment of resources as required in projects- Customer Relationship Management (CRM):Experienced in different modules of MS Dynamics CRM (Sales, Marketing & Services)Management of Accounts, opportunities, leads, asset management, campaigns.Supplier (Vendor) Management:Participated in vendor selection processSupervised vendor implementations.Coordinate internal resources and third parties/vendors for the flawless execution of OperationalprojectsCreating Vendor entries and vendor assignmentsMarket research about suitable vendors for specific requirement and pricingBid Management via Opportunity life cycle.- Reporting and Dashboard:Prepare reports and ensure optimal performance of existing customer base.Measure project performance using dashboards and techniques and maintain comprehensive projectdocumentation- Business Process Management:-Project Management & Continual Service Improvement (CSI):

Accountabilities: As the IT Support Supervisor, shouldering responsibilities of IT Service strategy planning and implementation as per ITIL and ISO Guidelines, IT Operations, IT Service Management, Project Delivery and Departmental Communications. Managing Information Security by identification, design and monitoring he implementation of a holistic security solution, based on information security standards such as ISMS policy, ADSIC etc. Device a portfolio as per ISO20000 and ISO/IEC 27001 Standards and Service improvement and management as per ITIL and ISO standards Responsible to ensure service availability by streamlining disaster recovery & business continuity plan as well as implementation and monitoring of the same. Involved in resolving ITSM auditing NCs findings process, liaising with all stakeholders (network team, system team, helpdesk, end-users, external vendors). Participating in ISO 20000 certification Audit, for some companies such as LRQA, based on Assignments. Coordinating among all parties involved, in case of outages and resolving problems by finding technical and non-technical solutions Providing KPI for IT Service Management, maintaining FCR of 92% and ensuring performance by conducting regular review of helpdesk tickets. Engaged further in streamlining IT helpdesk process (incident, change, service request, problem management, end of service, standard installation checklist). Supporting creation of bilingual information security awareness emails, IT announcements (new services, how-to procedures, general awareness and outages) along with IT vendors’ contracts from legal point of view. Performing daily team administration routines as well as team development and people management activities to improve team productivities.Achievement: Contributed significantly in achieving ITSM (ISO 20000) certification

Accountabilities: Responsible for providing first line support to network and workstation in both hardware and software. Deployed images to many computers using the Imaging technology and Microsoft SCCM technology and maintained hardware infrastructure IT Technical support, first line support. Experience in task organisation and elevation, Blackberry systems. Performed routine maintenance and user file backups to ensure disaster recovery. Established and administered network physical layer including Cisco routers, switches, gateways, servers, NICs and cabling Interacted with other departments in creating procedural methods to solve technical issuesAchievement: Single-handedly deployed and configured 92 client devices in one working day using MS SCCM technology Successfully provided desktop hardware support for all the staffs including other branches

Accountabilities: Managed and coordinated data and voice communications for operations Supported servers – server OS installation, folder access permission, patch deployment, file server administration, Configured and supported HP OpenView Network Node Manager Administer primary and back-up domain controllers, file servers, print servers, proxy server, and e-mail server as well as handling email troubleshooting and support – Outlook, Outlook Express, Lotus Notes Managed LAN/WAN environment, with Cisco switches and routers, UNIX and Windows NT servers, Checkpoint firewall and remote access (VPN and dial-up), as well as multiple labs doing VoIP software and hardware developmentAchievement: Designed and developed training curriculum and materials used in training clients in use of networking systems Established and administered periodical testing of network backup and recovery procedures to protect corporate data and system assets Developed detailed, comprehensive communication plans, change management plans, risk assessments, and standard operating procedures Designed and led network and security system upgrades, providing technical guidance and problem-solving analysis Planned and managed all networking projects, budget, configuration, installations and support.