Cephas Koffi Amouzou is an accomplished IT professional and visionary leader in the technology space. As the cofounder of Smakk Technologies, Cephas has spearheaded the development of groundbreaking solutions that empower educators to harness technology effectively, significantly enhancing the quality of education. With over six years of industry experience, specializing in Windows and Mail server administration, and holding certifications in Cisco and CompTIA A+, Cephas has demonstrated exceptional technical proficiency and strategic insight. His leadership at Smakk Technologies reflects his commitment to leveraging technology for educational advancement, inspiring a new generation of tech innovators and driving impactful change in the education sector.#IT #CISCO #MicrosoftExcel #Leadership #SystemAdministration #ManagementConsulting
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Pre-Sales ExecutiveCompughana Ltd. Sep 2022 - Apr 2024Accra, Greater Accra Region, Ghana• Approved over 20 daily quotes from sales department• Demonstrated respect, friendliness and willingness to help wherever needed• Carried out day-to-day duties accurately and efficiently• Increased customer satisfaction by resolving issues• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.• Received and processed about 17000 items stock into inventory management system (CRM) anytime prices change.• Actively listened to customers' requests, confirming full understanding before addressing concerns.• Offered friendly and efficient service to customers, handled challenging situations with ease. -
Field Support EngineerOstec Feb 2022 - Apr 2022Accra, Greater Accra Region, Ghana• Walked over 50 students and internal staffs through troubleshooting steps to resolve common software, hardware, and network issues.• Performed onsite installation, modification and maintenance of systems and equipment.• Disassembled and reassembled machinery to repair or replace worn or malfunctioning components.• Explained diagnostic findings to staffs and outlined repair or service options.• Diagnosed and troubleshot problems, repairing and restoring machines to peak performance. -
Network Support Engineer InternJudicial Service Of Ghana Sep 2019 - Mar 2021Accra, Greater Accra Region, Ghana• Diagnosed network problems involving combination of hardware, software, power and communications issues• Supported over 200 users in setup and configuration of domains and outlook accounts• Set up hardware and software in optimal configurations to meet network performance requirements• Monitored network hardware operations to evaluate proper configuration. -
It Technician InternIpmc Training Jul 2017 - Mar 2018Accra, Greater Accra Region, Ghana• Patiently walked about 20 lecturers through basic troubleshooting tasks• Prepared new computers for integration into company networks and systems• Recommended new and replacement hardware and software purchases• Performed troubleshooting to correct computer hardware and software malfunctions• Set up and maintained user accounts• Linked computers to network and peripheral equipment• Used diagnostic tools to identify hardware failures and replace non-functional components• Explained technical information in clear terms to promote better understanding for non-technical users.
Frequently Asked Questions about Cephas Koffi A.
What is Cephas Koffi A.'s role at the current company?
Cephas Koffi A.'s current role is Entrepreneur | Systems & Network Administrator | CCNA | Co-Founder of Smakk Technologies | Bilingual.
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