Cephas Koffi A. Email & Phone Number

Accra, Greater Accra Region, Ghana

• Approved over 20 daily quotes from sales department
• Demonstrated respect, friendliness and willingness to help wherever needed
• Carried out day-to-day duties accurately and efficiently
• Increased customer satisfaction by resolving issues
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Received and processed about 17000 items stock into inventory management system (CRM) anytime prices change.

Accra, Greater Accra Region, Ghana

• Walked over 50 students and internal staffs through troubleshooting steps to resolve common software, hardware, and network issues.
• Performed onsite installation, modification and maintenance of systems and equipment.
• Disassembled and reassembled machinery to repair or replace worn or malfunctioning components.
• Explained diagnostic findings to staffs and outlined repair or service options.
• Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.

Accra, Greater Accra Region, Ghana

• Diagnosed network problems involving combination of hardware, software, power and communications issues
• Supported over 200 users in setup and configuration of domains and outlook accounts
• Set up hardware and software in optimal configurations to meet network performance requirements
• Monitored network hardware operations to evaluate proper configuration.

Accra, Greater Accra Region, Ghana

• Patiently walked about 20 lecturers through basic troubleshooting tasks
• Prepared new computers for integration into company networks and systems
• Recommended new and replacement hardware and software purchases
• Performed troubleshooting to correct computer hardware and software malfunctions
• Set up and maintained user accounts
• Linked computers to network and peripheral equipment