Cephas Koffi A. Email & Phone Number

Accra, Greater Accra Region, Ghana

• Approved over 20 daily quotes from sales department• Demonstrated respect, friendliness and willingness to help wherever needed• Carried out day-to-day duties accurately and efficiently• Increased customer satisfaction by resolving issues• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.• Received and processed about 17000 items stock into inventory management system (CRM) anytime prices change.• Actively listened to customers' requests, confirming full understanding before addressing concerns.• Offered friendly and efficient service to customers, handled challenging situations with ease.

Accra, Greater Accra Region, Ghana

• Walked over 50 students and internal staffs through troubleshooting steps to resolve common software, hardware, and network issues.• Performed onsite installation, modification and maintenance of systems and equipment.• Disassembled and reassembled machinery to repair or replace worn or malfunctioning components.• Explained diagnostic findings to staffs and outlined repair or service options.• Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.

Accra, Greater Accra Region, Ghana

• Diagnosed network problems involving combination of hardware, software, power and communications issues• Supported over 200 users in setup and configuration of domains and outlook accounts• Set up hardware and software in optimal configurations to meet network performance requirements• Monitored network hardware operations to evaluate proper configuration.

Accra, Greater Accra Region, Ghana

• Patiently walked about 20 lecturers through basic troubleshooting tasks• Prepared new computers for integration into company networks and systems• Recommended new and replacement hardware and software purchases• Performed troubleshooting to correct computer hardware and software malfunctions• Set up and maintained user accounts• Linked computers to network and peripheral equipment• Used diagnostic tools to identify hardware failures and replace non-functional components• Explained technical information in clear terms to promote better understanding for non-technical users.