Cephus Harris Email & Phone Number

United States

-Team collaboration with leadership & team members to improve process efficiencies. - Assist with new LOS implementation through testing & training. - Assist with product development - Content creator for training courses, and videography. Delivering high level training videos for internal and external clients.

United States

Responsible for supervising traffic’s enterprise Inventory Allocation Execution department staff, including meeting department goals, crisis resolution, and the efficient utilization of available tools. Ensures traffic's Inventory Allocations deadlines are met. Customarily and regularly directs the work of at least two or more other full-time employees or their equivalent.

United States

-Promoted as a leader of the Client Service Team. -The team was comprised of 15 agents who were responsible for taking calls for the entire company.- I created an on-boarding system that educated team members on the loan process and internal team functions to properly transfer calls. -Conducted daily huddles, distributed daily metrics, on the spot coaching, phone monitoring and collaboration with high level leadership. -Also conducted Client Service Training with internal teams after identifying opportunities

United States

-Promoted as a leader of the Limited Denials of Participation (LDP) Government Services Administration (GSA) Team. -The team was comprised of 11 team members. -Responsible for team member’s daily production goals, daily reporting, daily huddles, performance reviews, monthly coaching sessions along with on the spot coaching, and team training's.- Collaborated with our Legal & Compliance groups for more guidance on fraudulent hits.

United States

-Responsible for assigning, conducting, and tracking training's for Underwriting Support which is a team comprised of 98 team members. -Produced multiple reports through our Learning Management System and responsible for compliance courses for each team member. -Collaborated with leadership to ensure training expectations were met.-

United States

-This team was comprised of 11 single point of contacts per FHLMC guidelines.-Performed daily pipeline scrubs, distributed multiple report for agents, and higher level management, handle escalated issues regarding loss mitigation process, processed claims for reimbursement of fees during the loan modification process.

United States

-Supervised a team of closer's, underwriters and processors. -Coached and trained team members on the process, assisted in mortgage processing with an average pipeline of 100 loans and an average dollar amount ranging from 5 to 8 million. -Assisted with technical support and troubleshooting for phone bank.

Educational Science

Education record